Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 238
  • Power Quality 231
  • PM8000 229
  • ION9000 202
  • PM5000 201
  • Insulation Monitoring 136
  • ION7000 88
  • ION8000 75
  • PowerTag Energy 58
  • HDPM6000 43
  • PM Announcements 41
  • Did you know 40
  • iEM3000 30
  • PM3000 18
  • PM Guidebooks 17
  • PM Downloads 15
  • iEM2000 12
  • ION Guidebooks 12
  • ION Downloads 9
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Charles_Murison Champion
571
Mehran_Mehrnia
Mehran_Mehrnia Champion
202
Ramasamy_N
Ramasamy_N Champion
115
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
56
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
47
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
45
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5087 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

Solved
Koen_Rowies
Koen_Rowies Troubleshooter

PM5561 NTP support FW V10.1.0.0

Hello, I have a customer asking how to set the NTP server on a PM5561. He can't find the settings. I think this feature was not supported in the version 10.1.0.0 (2014). Firmware update is not possi...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2616 0 2
Latest Reply: Ramasamy_N

Solved
Anonymous user
Anonymous user

ION7650 POWER SUPPLY CONNECTOR

Dears hello, I didn't reach the power supply connectors in ION7650 user guide. 1767012 can be related connector? Thanks for your answer. B&R Ayşegül
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1855 0 1
Latest Reply: Charles_Murison

Solved
Nicholas_Brown
Nicholas_Brown Explorer

PM8000 - Extended Waveform Capture

In the PM8000 user manual, there is a reference to the meter having "Extended Waveform Capture" capability. Looking at the Waveform Recorder Modules in Designer, I do not see the settings necessary to...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4391 0 6
Latest Reply: Nicholas_Brown

Solved
swil
swil

Com'X 210 The box is starting

While adding about 40 Schneider serial meters to a Com'X and then changing local IDs to match slave IDs, remote communication to the device was lost. Minutes later, the Com'X webpage showed "Welcome to...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1619 0 1
Latest Reply: Charles_Murison

sesa205780_brid
sesa205780_brid Explorer

ION9000 LVDC references are now open for commercialization !!!

The ION9000 Low Voltage DC Power Supply option is the latest addition to the ION9000 series extending the flexibility of the offer by: Addressing applications in Critical Power facilities that operate...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1448 2 0

2021-04-14

Solved
sesa108084_brid
sesa108084_brid Explorer

ION9000 PQ Alarm in Modbus and IEC61850

Good day What is the simplest way to read PQ alarm (ie: sag/swell, magnitude, duration, time/date) from ION9000 when using 3rd Party Software?Since, those are not available in modbus/iec61850 native re...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1778 0 1
Latest Reply: Charles_Murison

Solved
Daniel_Brandao
Daniel_Brandao Mentor

Advanced Metering - True Reliability blog post

Hi everyone, I wrote this blog post as the first of a series to clarify our value props for Advanced Metering: True Reliability, Tangible Results and Wide Versatility: https://blog.se.com/power-managem...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3396 2 1
Latest Reply: Charles_Murison

Anonymous user
Anonymous user

SERIAL CONNECTION BETWEEN PM5100 series and A9MEM3150

Dears All, Can I make serial connection between PM5100 series and A9MEM3150? If it is possible, what are the max. quantity? Thank you so much for your support. B&R Ayşegül
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1880 0 3
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

ION9000 UPGRADE FAILED

Dears hello, I want to upgrade firmare version of ION9000 by using ION Setup Latest Release (Version v3.2.21062.04) I have met with a fault in the attachment. Could you help me, how can I solve the pr...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1833 0 2
Latest Reply: Anonymous user

Solved
SESA528
SESA528 Contributor

Memory PM5560

Hi team, My customer using PM5560 for tariff. Now, they just only logging Energy (kWh del). So, with memory 1.1Mb of PM5560. I want know, when will Memory PM5560 full? 1 week, two week, or 1 month?...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3339 0 3
Latest Reply: SESA528

Solved
Arsyad_Azhari
Arsyad_Azhari

QR Code Scan of the Meter cannot viewed by User

hello everyone, i have this issue i have been showing the QR Code feature to User by my phone (i am the first scanner of the meter)after that, User wants to collect data from meter by using QR Code Fea...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2136 0 3
Latest Reply: Arsyad_Azhari

  • « Previous
    • 1
    • …
    • 104
    • 105
    • 106
    • …
    • 235
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore