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METER PM5300 FREEZES WHEN CONNECTING TO ION V6.0

Metering & Power Quality

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Solved
CostaRicaHector
Lieutenant
Lieutenant
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3
363

METER PM5300 FREEZES WHEN CONNECTING TO ION V6.0

Dear Exchange Comunity:

My customer have an old ION Enterprise V6.0 and added a new meter PM5300 using PM5000 Series LE6.0.1.11 ENG.

But we have two technical situations described at followings diagrams.

Meter Freeze.jpg

Meter No Freeze.jpg

The meter PM5330 in the ION Enterprise network dosent´t work: is freezing at the moment when is connected to the switch. The front panel turn "dead".

But when I use the local conection with my portatil computer, the meter work properly with ION Enterpprise V6

¿What can I do? ¿Some ideas?

Thanks

Héctor


Accepted Solutions
Charles_Murison
Picard Picard
Picard
0 Likes
0
343

Re: METER PM5300 FREEZES WHEN CONNECTING TO ION V6.0

Anyone reading this case I would recommend contacting technical support. Note that ION Enterprise 6.0 has been out of support for a long time, It is possible the driver does not play well with the device now.

L4 Prime for Advanced metering and Utilities

See Answer In Context

3 Replies 3
Nedjma
Community Alumni (Retired)
Community Alumni (Retired)
0 Likes
1
345

Re: METER PM5300 FREEZES WHEN CONNECTING TO ION V6.0

Hello @CostaRicaHector,

 

I have noticed that your topic is still unanswered.

 

@Charles_Murison do you think you can advise on this topic?

 

Have a nice day.

 

Charles_Murison
Picard Picard
Picard
0 Likes
0
344

Re: METER PM5300 FREEZES WHEN CONNECTING TO ION V6.0

Anyone reading this case I would recommend contacting technical support. Note that ION Enterprise 6.0 has been out of support for a long time, It is possible the driver does not play well with the device now.

L4 Prime for Advanced metering and Utilities
Yut
Captain
Captain
0 Likes
0
337

Re: METER PM5300 FREEZES WHEN CONNECTING TO ION V6.0

There was a case when using ION6200(PML/Modbus) together with other ION meter in serial network they interfered each other. To understand that the ION protocol and Modbus (used by PM5300) are not compatible to each other .

Try to separate the network(difference IP group) see if it work.