METER PM5300 FREEZES WHEN CONNECTING TO ION V6.0

[Anonymous user]

Dear Exchange Comunity:

My customer have an old ION Enterprise V6.0 and added a new meter PM5300 using PM5000 Series LE6.0.1.11 ENG.

But we have two technical situations described at followings diagrams.

The meter PM5330 in the ION Enterprise network dosent´t work: is freezing at the moment when is connected to the switch. The front panel turn "dead".

But when I use the local conection with my portatil computer, the meter work properly with ION Enterpprise V6

¿What can I do? ¿Some ideas?

Thanks

Héctor

[Anonymous user]

Hello @Anonymous user,

I have noticed that your topic is still unanswered.

@Charles_Murison do you think you can advise on this topic?

Have a nice day.

[Charles_Murison · Accepted solution]

Anyone reading this case I would recommend contacting technical support. Note that ION Enterprise 6.0 has been out of support for a long time, It is possible the driver does not play well with the device now.

[Yut]

There was a case when using ION6200(PML/Modbus) together with other ION meter in serial network they interfered each other. To understand that the ION protocol and Modbus (used by PM5300) are not compatible to each other .

Try to separate the network(difference IP group) see if it work.