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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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Anonymous user
Anonymous user

Why is our SMT1500RMI2U dead after replacing the battery pack?

Hi, we have an SMT1500RMI2U rack mount UPS that has been in storage for 2 years. It was working perfectly, albeit with only 40% absolute charge, when we retired it. We are trying to re-use it now but o...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1411 0 5
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

Re: Critical - Battery power too low to support load

HelloI have a very similar problem with some of my SURT10000 units. I've replaced the batteries with all new ones. On performing a self test, the battery charge level indicator reduces to 0 and the man...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1178 0 6
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

SMC1500 Smart-UPS and New Mac Pro - Interference noises?

I have had an APC SMC1500 Smart-UPS for a few weeks now. It's been working well, and other than a faint constant buzzing it's been pretty quiet.I just received a new Mac Pro (Late-2013). Now, when th...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
681 0 2
Latest Reply: Anonymous user

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Anonymous user
Anonymous user

SMART-UPS 100 RM - Event-Log Battery Disconnected - Battery Reconnecte...

After Installation Windows Server 2012 R2 (before Server 2008 R2) and Installation of APC-Agents in the APC-Event-Log there are every view minutes entries like this:12.06.14 11:48:43 Power Restored ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1749 0 7
Latest Reply: Anonymous user

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Anonymous user
Anonymous user

surta1500rmxl2u wont come on, has utility power, and battery connected

Hello,I have had 2 of these do the same thing, is there anything I can do to try and troubleshoot without calling APC tech support? Customer has ordered quite a bunch of these, and the last few have do...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1333 0 3
Latest Reply: BillP

Solved
raz23_apc
raz23_apc

The battery power is too low to support the load issue

Hello, I've recently installed a UPS in the same room with two other UPS's. We installed a new outlet for the new one and after we plugged it in, one of our other UPS's started spitting out e...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1301 0 1
Latest Reply: BillP

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Smart-UPS RT 6000 RM XL inverter failure, what to do next?

Having an issue identifying a failure on our Smart-UPS RT 6000 RM XL. This error has occurred two times in the past two weeks. The basic scenario is we walk into the office in the morning and find all ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1931 0 4
Latest Reply: BillP

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Anonymous user
Anonymous user

Smart UPS 3000 w/9630 will SNMP outlet control events be logged?

We had a SmartUPS 3000 drop load. The log indicated that the outlet groups were powered off and back on, but noone was logged onto the device, either cmd line or web. If an SNMP write toggles the out...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
757 0 1
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

6 Second Battery Backup

Good afternoon APC Community,Our Smart-UPS 1000 XL provided 6 seconds of backup to a server prior to shutting it down during a power failure yesterday. The "Last Battery Replacement Date" was November...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
839 0 1
Latest Reply: BillP

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

WARNING - APC MXA103 manufacturing defect - FIRE HAZARD

There appears to be a manufacturing defect in the APC MXA103 cord connected PDU. Due to a wiring error the pair of outlets nearest the cord are not protected by a 20a breaker as designed. This can le...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
666 0 0

2021-06-29

Solved
Anonymous user
Anonymous user

UPS shows no output on SURT10000XLT, but equipment has power?

Hello,Has anyone seen this type of behavior on a UPS before? The equipment is powered, but when customer looks at it through software, it reads 0 VA, and 0 amps. Also, the customer has 2-3 servers hook...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
537 0 1
Latest Reply: BillP

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