Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey

Schneider Electric Wiser Forum

Connect with Wiser Smart Home solution experts in the Schneider Electric Wiser forum. Discuss tips on features, updates, installation, and how to get the most out of your Wiser products.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Schneider Electric Wiser
  • Schneider Electric Wiser Forum
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

The message you are trying to access is permanently deleted.

wiser-logo

Conversation by Products

Explore our products forum and get answers to your questions:

Temperature control

Temperature control

Safety

Safety

Security

Security

Apps

Apps

Gateways

Gateways

Lighting

Lighting

Energy management

Energy management

Shutter and blind

Shutter and blind

Voice control

Voice control

Top Labels
Top Labels
  • Alphabetical
  • Temperature Control 91
  • Apps 68
  • About Wiser 59
  • Energy management 29
  • Gateways and Hubs 23
  • Bugs 19
  • Gateways 19
  • Lighting 14
  • Knowledge questions 14
  • Connectivity Devices 13
  • Mobile Applications 12
  • Shutter and Blind 12
  • Safety 11
  • Energy devices 11
  • Usability issues 10
  • Voice Control 8
  • Security 8
  • Announcements and Release Notes 7
  • OTHERS 7
  • User Testimonials 6
  • Ideas of improvements 5
  • Others & accessories 1
  • Did you know 1
  • Communicating Actuators and Energy Valves 1
  • Thermostats 1
  • Visual feedback 1
  • Previous
  • 1 of 2
  • Next
Top Experts
User Count
David_SE
Admiral David_SE Admiral
151
Alfred_SE
Alfred_SE Schneider Alumni (Retired)
24
Maude.wiser.
Lieutenant Maude.wiser. Lieutenant
22
View All
Related Products
Thumbnail of Wiser
Schneider Electric
Wiser
9
Thumbnail of Wiser for KNX : logic controller
Wiser for KNX : logic controller
6
Thumbnail of PowerLogic™ PowerTag
Schneider Electric
PowerLogic™ PowerTag
2

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Schneider Electric Wiser Forum

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Informational
David_SE
Admiral David_SE Admiral

Wiser Home app new version - v7.3.0 & Wiser Home Hub 2nd Gen new FW ve...

Dear Wiser user, A new Wiser Home app version v7.3.0 and a new Wiser Home Hub 2nd Gen FW version 4.42.23 will be deployed that week. In addition to bug fixes and enhancements, this release co...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
1187 1 5
Latest Reply: Zigzag5885

Solved
Alfred_SE
Alfred_SE Schneider Alumni (Retired)

Welcome to the Schneider Electric Wiser Community!

Dear Wiser user, Interact with other #Wiser users while staying up to date on the newest news, features, and customer stories. Have a #Wiser Life! A whole new #Wiser environment for you to get to...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
4650 9 3
Latest Reply: StewartT

Solved
Houseyhousey
Crewman Houseyhousey

Working stroke of Wiser Thermostatic Radiator valve

What is the actual working stroke of the Wiser radiator valve, as mine only seems to move about 1.5mm, but the pin on the valve moves about 3mm?
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
110 0 4
Latest Reply: Houseyhousey

Kernow_Yardie
Kernow_Yardie

Eco Mode Question

Please look at image for message as get error saying message isn’t allowed.  
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
153 0 3
Latest Reply: Kernow_Yardie

Noctural
Noctural

Can I connect a Wiser Relay (CCTFR6001) to a Wiser Gateway CCTFR6901G2...

Hello,I currently have a Wiser Gateway (model CCTFR6901G2) installed, along with its existing heating control setup.I would like to add an additional Wiser Relay (CCTFR6001) to the same system in order...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
29 0 2
Latest Reply: Noctural

astephon88
astephon88

Erratic Smart Radiator Thermostat Temp Readings

I've recently picked up a Gen1 HubR, a room thermostat and several radiator thermostats. The control of the room with the room thermostat has been stellar; however, the rooms with only radiator thermos...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
153 0 5
Latest Reply: astephon88

JMatt
JMatt

Room Thermostat Issues... Again

We have had many issues with our Wiser Room Thermostat, and recently it has started to go offline for no apparent reason. We have tried replacing the batteries, moving it closer to the hub, resetting t...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
59 0 1
Latest Reply: David_SE

PaoloF
PaoloF

Looking for a working APK for legacy Wiser system (EER21000 + EER53000...

Hello,I recently bought an apartment equipped with an older Wiser heating control system composed by: 1 x Wiser Controller EER21000 5 x Wiser Radiator Thermostats EER53000 1 x Wiser Smart Plug EE...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
53 0 1
Latest Reply: David_SE

Solved
lgo44
Lieutenant | EcoXpert Master lgo44 Lieutenant | EcoXpert Master

Wiser Home app : connexion

Je possède 3 passerelles Wiser, pour consulter les différents états depuis l'application il faut à chaque fois me déconnecter puis me reconnecter, c'est long et fastidieux. Dans mon cas Il faut en plus...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
711 0 4
Latest Reply: David_SE

Bazza1878
Bazza1878

Wiser hub

Hi all, I’ve just installed the wiser hub and app and set up a heating schedule, my question is why does my boiler continue to fire past the scheduled time? i.e. I have set the temp at 20 degrees from ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
158 0 2
Latest Reply: David_SE

DaveP
Ensign DaveP

Wiser Thermostatic Radiator Head Not Fully Opening

If I twist and hold the head clockwise the red led lights up and the actuator fully retracts leaving a small gap to the TRV pin, so I know it can physically fully open it. I then twist it anticlockwise...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
107 1 5
Latest Reply: Houseyhousey

Lobman
Lobman

Issue with wiser not reaching set point.

We have a particular room in our house where the wiser hub doesn't ever seem to manage to get the room to it's set point. It's the coldest room in the house. We tend to set the temperature to 18.5C. ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
177 0 2
Latest Reply: LaxieD09

Matt45
Matt45

Schneider home app

I am really struggling and frustrated with the new Schneider app, . Very disappointed I was forced to migrate to this app from sense/Wiser. Don’t really want to purchase a new monitoring device to be a...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
17 0 0

2025-12-03

  • « Previous
    • 1
    • 2
    • 3
    • …
    • 29
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore