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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
959 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5039 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4324 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4914 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6698 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8788 3 1
Latest Reply: Charles_Murison

Solved
Miyai
Miyai

【PM8000】Over V unbalance alarm

Hello, Could you please advice about the formula for calculating V unbalance.The displayed V unbal when the voltage drops does not match the calculation.I think my calculation formula is wrong, but I...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1863 0 2
Latest Reply: Miyai

Solved
Miyai
Miyai

【PM5560】Starting Current and Accuracy of PM5560

Hello I need advice on whether my understanding of the current measurement of PM5560 is correct. The minimum value for current measurement is 5 mA. However, 5-49mA cannot guarantee the specified...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1700 0 4
Latest Reply: Miyai

Solved
Miguel-Quiven
Miguel-Quiven

Firmware upgrade path for PM8000 and ION9000

Is there any upgrade path for PM8000 and ION9000? I'm using ION Setup 3.2.23123.01 with the following meters: PM8000 on version 001.004.003 ION9000 on version 002.002.001 On the product web pages...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1447 0 1
Latest Reply: Tom_Stevenson

Solved
Andrew_McCambridge
Andrew_McCambridge

ION9000 Revenue lock pending question

Device: METSEION92030, Model: ION9200, Firmware: 004.000.000 Selecting the Revenue Lock switch from unlocked to locked, the Revenue lock LED behaviour flashes indicating that a new revenue lock statu...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2432 0 4
Latest Reply: Andrew_McCambridge

Solved
Andrew_McCambridge
Andrew_McCambridge

ION9000 Series Password Unknown

Is there an approved method to access the ION9000 setup if its password is unknown/forgotten?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2811 0 2
Latest Reply: Andrew_McCambridge

Emilie_Ernwein
Emilie_Ernwein Explorer

PM5000 standalone meter or PowerTag integrated energy sensor? How to c...

Increasing governmental and ecological pressure has led power meters to become a must for electrical network management. Facing the multiplicity and complexity of offers, building tenants and owners re...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2254 3 0

2023-07-04

Solved
sesa74337_bridg
sesa74337_bridg Troubleshooter

Power Meter with DNV approval

Hi, A Maritime customer is asking whether PM5000 series has DNV certification or not, also, is any Schneider Power Meter has DNV approval. Could you please advise?Approved Products and Manufacturers Th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2616 0 3
Latest Reply: Ramasamy_N

Solved
Milica_Repac
Milica_Repac

PowerLogic ION 9000 current inputs

Hello everyone, Are current inputs on ION device galvanicly isolated? Thanks in advance. Best Regards
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2045 1 2
Latest Reply: DanL

Solved
swil
swil

PM5560 Changed IP address, Can't save new IP address

Would there be any reason that a PM5560 fails to update an IP address from the communications settings screen? The PM5560 previously communicated with PME but now has IP address 255.255.255.255. Upon I...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3799 1 6
Latest Reply: Enda_Mullan90

Solved
Miguel-Quiven
Miguel-Quiven

PM5560 Ethernet doesn't link. Bad MAC Address.

Dear all, A client site has around twelve PM5560 connected thru ethernet, but five of them started having trouble with the ethernet port, and they had to restart the auxiliary power of the meters to r...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5943 0 8
Latest Reply: Enda_Mullan90

TonyFu
TonyFu Contributor

Any LoRaWAN wireless metering connection?

The Hong Kong government has recently been promoting the adoption of digital wireless solutions, with a particular emphasis on the Government-Wide IoT Network (GWIN) which relies on LoRa networks. H...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2327 0 0

2023-06-26

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