Resetting the user password on the ITA server

[EcoStruxureIT]

These instructions apply to the OS user on the ITA server, that is, the user used during the ITA server installation process, and not the ITA user on the desktop and web clients.

To reset the user password on the ITA server:

1. Insert the ITA installation media (USB key, DVD, or out-of-band management (OOM) interface) and reboot the server and ensure the ITA installation media is booted up.

2. In the installation boot menu select Troubleshooting and then select Rescue a CentOS system.

3. In rescue mode you are presented with 4 options. Type 1 for 1) Continue and press <return>.

4. When you see Rescue Mount, press <return> and type chroot /mnt/sysimage.

5. To change the password type passwd <username> where <username> is the name of the user created during setup.

6. Type the new password.

7. To exit chroot type: exit.

8. Reboot the server by typing reboot.

9. Remember to remove the ITA installation media.

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[Mr._T]

Hi Team,

What is the best approach for resetting the Webmin Root Account Password on ITA v9.5.1?

Regards,

Tafadzwa.

[gsterling]

Hello Mr._T, its been a while since I've had the pleasure to respond to you.

Are you able to login to your IT Advisor server using SSH as the root user? Normally the webmin root password is the same as the operating system (rocky linux) root password. If you run this command after you have logged into the ITA server using SSH:

sudo cat /etc/webmin/miniserv.users

the output will list all of the users defined to use webmin. If you see "root:x:0" in the output, the "x" means the operating system password is being used for root. If there's a hash in the ":x:" field then a password for root's webmin user was set... if you edit that field, replace the hash with the ":x:" like above then the operating system root password will be used. If you can run "sudo" then you can reset the root password (those instructions are further below).

Does your setup/configuration include a defined administrator user setup when the operating system was installed? Many customers define an "apc" user but it of course may be something else. If that user was defined as an administrator user then it should also be able to login to webmin. Once logged in, you can use webmin's users view to change passwords.

Or if you can login to the rocky linux operating system using SSH, and use "sudo" you can try changing root's password, then try logging into webmin using those credentials.

sudo passwd root 

Regards

Greg Sterling