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- What to do before starting an ITA upgrade
- Select Custom Properties in the ITA web client
- Asset visuals in ITA web client
- Cannot run the IT Advisor desktop client on Mac
- Are Active Directory and similar integrations avai...
- Work Order email notifications
- What counts as a license node in ITA?
- Upgrading IT Advisor
- Single sign on in EcoStruxure IT
- Resetting the user password on the ITA server
- Reset password for the ITA client
- Path to migrate from StruxureWare Data Center Oper...
- NetBotz 750 temperature sensors do not appear in I...
- NFS mount error in IT Advisor
- Is the REST API the same for both on-premise and h...
- Is the ETL integration going away in IT Advisor?
- Integrating IT Optimize in ITA: Failed to connect ...
- ITA on-premise step by step installation
- ITA genome policy
- Can I model rack mounted UPS and PDU?
- How to update the Genome Library in ITA
- Can I model a parallel UPS system?
- How to start ITA client in a different language
- Can I migrate/merge from another ITA or DCO
- How to start EcoStruxure IT Advisor client in a di...
- Can I log in to IT Advisor using single sign on (S...
- How to restore a backup file
- Can I connect more than one rack ATS to a rack PDU
- How to report an issue
- Are Insight and Energy Efficiency available in IT ...
- How to register an IT Advisor server in EcoStruxur...
- Adding customer via ITA REST web service api
- How to model a server room
- How to enable SSL protocol to accept only TLSv1.2 ...
- How to disable SNMPv1 in ITA
- How to create a new user to login to the server
- How to check whether an ITA backup is completed
- How to associate or unassociate devices from the i...
- How to add a license in ITA
- Faulty ”future check” error: It seems the server w...
- Differences between DCO and ITA
- Desktop client login issue possible after updating...
- Configuring email settings in ITA
- Can I upgrade to ITA on-premise if I have a perpet...
- Can I upgrade my DCO 7.5 setup to latest ITA?
- What to do before starting an ITA upgrade
- Select Custom Properties in the ITA web client
- Asset visuals in ITA web client
- Cannot run the IT Advisor desktop client on Mac
- Are Active Directory and similar integrations avai...
- Work Order email notifications
- What counts as a license node in ITA?
- Upgrading IT Advisor
- Single sign on in EcoStruxure IT
- Resetting the user password on the ITA server
- Reset password for the ITA client
- Path to migrate from StruxureWare Data Center Oper...
- NetBotz 750 temperature sensors do not appear in I...
- NFS mount error in IT Advisor
- Is the REST API the same for both on-premise and h...
- Is the ETL integration going away in IT Advisor?
- Integrating IT Optimize in ITA: Failed to connect ...
- ITA on-premise step by step installation
- ITA genome policy
- Can I model rack mounted UPS and PDU?
- How to update the Genome Library in ITA
- Can I model a parallel UPS system?
- How to start ITA client in a different language
- Can I migrate/merge from another ITA or DCO
- How to start EcoStruxure IT Advisor client in a di...
- Can I log in to IT Advisor using single sign on (S...
- How to restore a backup file
- Can I connect more than one rack ATS to a rack PDU
- How to report an issue
- Are Insight and Energy Efficiency available in IT ...
- How to register an IT Advisor server in EcoStruxur...
- Adding customer via ITA REST web service api
- How to model a server room
- How to enable SSL protocol to accept only TLSv1.2 ...
- How to disable SNMPv1 in ITA
- How to create a new user to login to the server
- How to check whether an ITA backup is completed
- How to associate or unassociate devices from the i...
- How to add a license in ITA
- Faulty ”future check” error: It seems the server w...
- Differences between DCO and ITA
- Desktop client login issue possible after updating...
- Configuring email settings in ITA
- Can I upgrade to ITA on-premise if I have a perpet...
- Can I upgrade my DCO 7.5 setup to latest ITA?
EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
Select your language from the translate dropdown in the upper right.
A Failed to connect to the server using SSL error occurs when integrating IT Optimize (ITO) as an external system in ITA.
This error is usually caused by using an older version of ITO that does not support TLS 1.2. Older ITO releases use TLS 1.0 so return SSL errors when connecting to ITA.
ITO 7.5.6 and newer support TLS 1.2.
It is recommended that you use the latest versions of both ITO (v7.5.9) and ITA.
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