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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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Almare
Almare

Update of APC SMART-UPS 3000VA UPS AP9641 SMT3000RMI2UNC

Dear Sirs, I recently purchased an APC UPS model SMT3000RMI2UNC equipped with a network card AP9641. I am trying to update the system firmware but am having difficulty finding the correct firmware vers...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
151 0 3
Latest Reply: Teken

RasmusK
/html/rank_icons/Crewman.png RasmusK

Issue with Firmware Notification for Low Privilege Users : "This is no...

Hi, In the latest 2.xx release, a notification appears with the message: "This is not the latest available firmware" This message also includes a "Dismiss" button. (See attached screenshot.) When ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
94 0 0

2025-10-11

vitokous
/html/rank_icons/Crewman.png vitokous

Issue with AP8853 PDU - No Phase Meter Readings

Hi all, We are experiencing an issue with our AP8853 PDU. The device generated the message:“Component communications lost with Phase Meter.” As a result: No measurements are being reported to DCE Exp...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
486 0 6
Latest Reply: Teken

Solved
nunyab
nunyab

BR1500G - Mac - Set battery install date

The runtime on a new battery with 150W load indicates 10minutes. With no load it indicates 85-89 minutes or so. I don't have a PC, how do I set the date? My prior battery installed in 2023 started beep...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
234 0 3
Latest Reply: Teken

maayre
maayre

Email Notification Management - APC Smart-UPS, Rack PDU, NetBotz Wall ...

Please can members of the community advise what settings they use/recommend related to email based notifications from the device types specified so as to avoid email overload. Specifically: What cat...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
72 0 0

2025-10-09

Hadi7788
Hadi7788

Ups and battery pack cannot communication using xbp comm

Dear apc support and all I have new smart ups model SRTL5KRM2UI The UPS cannot detected battery pack UPS led indicator is green Battery pack led indicator is blinking red and sound click click click...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
146 0 2
Latest Reply: Teken

dpradipta
dpradipta

How does the remote reboot feature works?

Hi, I am currently on Standard plan and exploring my options whether to upgrade to Advanced option or not. I want to ask about "Control" submenu before I decide to upgrade: What does it look...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
115 0 1
Latest Reply: Teken

mexico78
mexico78

Multiple UPS with Communications Lost/Established Notifications

Hi, we currently have around twenty Smartconnect UPS on our estate with the intention of adding many more. However, we do have an annoying issue. Since midnight last night, I've had 25 messages stating...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
108 0 1
Latest Reply: Teken

Solved
jwood.ok
/html/rank_icons/Crewman.png jwood.ok

Wrong "Next Battery Replacement Date" SMT1500RM2UC

I have an SMT1500RM2UC that is showing a battery replacement date for October 2017, so it's throwing a warning. I think initially the date/time was messed up, but that's corrected now. This unit was ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
19588 2 7
Latest Reply: joseph.allix

Kaitlynn.Callier
Kaitlynn.Callier

Multi Factor Authenticator

How do I remove the number added to an account as MFA authenticator ?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
111 0 1
Latest Reply: Teken

dapobe
dapobe

Powerchute can't send emails via TLS. Errors in log.

Hello I'm trying to configure my powerchute to send emails via my SMTP provider server using TLS. No emails are sent. My configuration is via port 587, and is the same config used in other services (se...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1098 0 3
Latest Reply: unilaw

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