Unable to set time and date on AP9631 management card

[JCMat_apc]

This was originally posted on APC forums on 5/25/2017

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Hi.

I try to set the correct date and time on this management card but it doesn't work. Any option that I choose give an incorrect date and time. There's a difference of many months and the time is also wrong but not just the hours, minutes also are wrong so it does not appear to be timezone related. The ntp server that I set are the same that many other devices in our network use without problems. Strangely, ntp, manual or applying local computer time all gives wrong date and time but different ones. Any ideas?

[BillP]

This reply was originally posted by Angela on APC forums on 5/25/2017

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There is a hardware component on the NMC that could be the cause of the problem by what you describe. It seems like you've tried everything with NTP, setting local computer time, etc so it could be thathardware issue.

If you want to post a good, close up picture of the entire AP9631 PCB board, I could take a look at it and see if I see anything obvious. Otherwise, you may want to contact support if it is under warranty.

Just curious, is this a brand new card or how long has it been in service?

[JCMat_apc]

This was originally posted on APC forums on 5/25/2017

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Brand new. The ups was powered on last Sunday.

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 5/25/2017

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Are you able to take a picture of the PCB board as I mentioned?

[parkcitygolfer]

I have this exact same issue. No matter what i do if i change the NTP time to use my NTP server then it errors on me and I cannot access the ap9631 until i reset it completely and start the config over. There is definitely a bug in the code of this firmware causing this. i have a bunch of ap9630 versions of this card and they work fine. thanks

this is the error i get after manually adding NTP or manually changing the time

Secure Connection Failed

An error occurred during a connection to 10.5.0.82. PR_CONNECT_RESET_ERROR