Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
Select your language from the translate dropdown in the upper right.
Last Updated:
JLehr
|
The EcoStruxure IT Gateway must be at a minimum of version 1.18 to update to the latest Gateway version. If your Gateway version is older than 1.18, contact support for assistance. |
When you update the Gateway to the latest version, the software update performs a backup that is stored in the install directory.
It is important that you have a back up before you update EcoStruxure IT Gateway.
- To manually run a Gateway backup, see Configure Gateway backup
- Take a snapshot via VM.
Do not uninstall the previous version of the Gateway software.
Update from IT Expert
Gateway software update is available from IT Expert.
- Log in to IT Expert.
- Go to Administration > Gateways.
- Click the Update button on each Gateway you want to update the software on.
The Gateway software update runs in the background.
New Gateway versions can be installed with minimal downtime, and are deployed in parallel with the currently running instance. You can actively monitor your devices while data migration and new version deployment completes.
If there is a failure to migrate data and deploy the new version, the current Gateway install will continue to run unaffected, reporting errors to our engineering team for review.
If a device library update is also available, it will be presented after the Gateway software is updated. The Gateway software update is always presented first.
Manual update and installation
- Log in to IT Expert.
- Go to Administration > Gateways.
- Click Download Gateway software.
- Run the installer.
OR
Download the Gateway software for Windows or Linux here.
You must also manually update the device library.
Device library updates are released frequently, independent of Gateway software releases.
See How to update the Gateway device library
Auto-update in IT Expert
You can enable automatic Gateway software updates in IT Expert. When you enable auto-update on a Gateway connected to IT Expert, you allow Schneider Electric to automatically update it when a new software version is available.
- In IT Expert, go to Administration > Gateways.
- Click Enable auto-update on the Gateway tile(s).
You can also double click a Gateway tile and check the box to enable auto-update, or uncheck the box to disable it.
About the Gateway Device Library
Device library updates are released frequently, independent of Gateway software releases.
When auto-update is enabled in IT Expert, the device library is also auto-updated if an update is available. The Gateway software is always updated first.
If a new version of the device library is available independent of a Gateway software release, you must manually update it in IT Expert.
See How to update the Gateway device library
Didn't find what you are looking for? Ask our Experts
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.