Launch of Consumer/Home Owner registration process!
We are pleased to announce the commencement of the Consumer/Home Owner Registration Process on Community. Consumers/Home Owners may now proceed to register by clicking on Login/Register. The process is straightforward and designed to be completed in just a few steps.
How to replace your EcoStruxure IT Gateway with a new installation
Gateway software installation and setup
Step-by step instructions for how to download, install, and set up the EcoStruxure IT Gateway
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Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
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Use this procedure to replace an EcoStruxure IT Gateway and maintain sensor history.
Replace a Gateway appliance due to its end-of-life in December, 2023
Replace a Gateway software installation on CentOS 7 CentOS 7 end of life is June, 2024 CentOS 7 is not supported on Gateway 1.23 and newer.
Replace a software Gateway installation on RHEL 7 RHEL 7 is not supported on Gateway 1.23 and newer.
Replace a Gateway for disaster recovery
Any other scenario where a new Gateway must be deployed
IMPORTANT: Do not remove the existing installation of the Gateway from your organization until you have discovered all your devices in the new installation and connected the new Gateway to IT Expert.
To replace your Gateway:
Set up a new software Gateway according to system requirements.