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The Gateway server must use the internet to communicate with EcoStruxure IT.
If cloud connectivity fails during the Gateway setup, messages and recommended actions are displayed on the Cloud Connectivity page.
Note: If the Gateway has connected to the cloud, the Device credentials page is displayed.
The Cloud connectivity page includes options to set up a proxy server and add a trusted SSL certificate. These options are also available in the Gateway user interface after you exit the set up wizard.
Set up a proxy server
If your organization requires you to use a proxy server for internet connectivity, specify the settings.
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Click Proxy Settings
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Choose to automatically detect proxy settings, or to configure the settings manually, specify the proxy server address, the HTTP port and HTTPS port used to communicate with the proxy server. You may also supply a username and password if they are required by the proxy server.
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Click Save and confirm the connection to EcoStruxure IT was successful. Follow the on-screen recommendations if the Gateway server cannot access the proxy server using those settings.
IMPORTANT: You must manually restart the Gateway service after changing proxy settings.
Add trusted SSL certificate
If your organization requires HTTPS traffic to pass through an SSL inspection proxy, you may need to install the root CA certificate used by the proxy.
An untrusted SSL certificate error can occur if your organization operates an SSL inspection proxy and EcoStruxure IT Gateway does not trust the issuing CA. Your IT department can provide the correct root certificate.
The certificate must be in PEM format with one of the following extensions: cer, crt, or pem.
To add an untrusted certificate authority's (CA) root certificate to the EcoStruxure IT Gateway trust store:
- Click Import certificate, drag and drop the certificate file, or copy and paste the root certificate contents into the box.
See How to solve the Gateway untrusted certificate chain error
Once you finish setting up the Gateway, you can see and manage trusted certificates in Settings > Trust store.
IMPORTANT: You must manually restart the Gateway service after adding or removing certificates.
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