Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

System requirements for EcoStruxure IT Gateway

System requirements

System requirements for EcoStruxure IT Gateway software including operating system, CPU and RAM, disk space, firewall, and supported browsers

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT Help Center
  • EcoStruxure IT Help Center Categories
  • Gateway
  • System requirements
  • System requirements for EcoStruxure IT Gateway
Options
  • Subscribe to RSS Feed
  • Mark as New
  • Mark as Read
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • EcoStruxure IT forum

  • APC UPS Data Center & Enterprise Solutions Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

EcoStruxure IT Support

Submit a support request for additional assistance with EcoStruxure IT software.

Request Support
Back to System requirements
Options
  • Subscribe to RSS Feed
  • Mark as New
  • Mark as Read
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
2 Likes
29364 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

System requirements for EcoStruxure IT Gateway

Picard EcoStruxureIT
‎2018-11-13 05:56 AM

Last Updated: Sisko JLehr Sisko ‎2025-02-19 11:59 AM

Operating system

  • A server or PC that is always on with the most current version of:

     

    • English install of Microsoft® Windows® 10 and 11 64-bit, Server 2016, Server 2019, and Server 2022
      Windows release information

       

    • Rocky Linux 8 and 9 (recommended)
      Rocky Linux release information

       

    • Red Hat Enterprise Linux 8 and 9 (recommended)
      RHEL release information

 

 

RHEL 7 and CentOS are not supported on Gateway 1.23 and newer.

How to replace your EcoStruxure IT Gateway with a new installation

EcoStruxure IT Gateway 1.23 release notes 

 

It is recommended that operating systems and browsers are kept up to date and patched regularly in accordance to vendor recommendations.

 

User permissions

 

Windows

  • Local administrator permissions for clean install or manual update

     

  • The “Local System” account and “Network Services” account need permissions for running the Gateway software and performing an auto-update or an update initiated from ITE.

 

Linux

  • root or sudo capable user required for clean install or manual update

     

  • The root user and the non-login gateway user need permissions for running the Gateway software and performing an auto-update or an update initiated from ITE.

     

  • /etc/default/useradd must use the default /home directory. Otherwise, the install will fail.

     

  • The user running the Gateway installer must have file system privileges set to umask 0022 or 0002. Otherwise, the installer cannot initialize the database.

     

 

CPU and Memory

The required CPU and memory depends on the number of monitored devices and the protocol.

The following guidelines are based on our testing. Your actual results may vary due to differences in hardware, network, and device responsiveness.

 

The Gateway service (OpenJDK Platform binary) allocates up to half the total system memory for its use.

 

Recommended minimum CPU and memory

The number of SNMPv3 devices the Gateway can monitor is about 25% of what is possible with SNMPv1 and Modbus TCP. 

 

SNMPv1 and Modbus TCP

 

Size Number of devices Number of sensors RAM CPU
Small 250 34,000 4GB 4
Medium 2000 270,000 8GB 8
Large 5000 540,000 16GB 24

 

 

SNMPv3

 

Size Number of devices Number of sensors RAM CPU
Small 60 8,500 4GB 4
Medium 500 65,000 8GB 8
Large 1,200 130,000 16GB 24

 

One Minute Polling

A maximum of 25 devices can be configured to poll at 1 minute.

 

When you use the small Gateway configuration to discover SNMPv3 devices, only about 10 out of the 60 SNMPv3 devices can be polled at 1 minute.  More than 10 devices may cause the Gateway to become overloaded and not keep up with the configured poll rate.

See Configure 1 minute polling in EcoStruxure IT Gateway

 

Alarms

If the combination of number of devices, poll rate, and protocol is more than the Gateway can handle, you may get a device communication alert alarm.

 

Disk Space

800MB of disk space is required for the application itself, plus additional space for a maximum of 8 days of sensor data.

 

Additional disk space required

 

Size Additional disk space Total disk space
Small 128MB per day 2GB
Medium 512MB per day 5GB
Large 1.1GB per day 10GB

 

Firewall

  • Port 443 TCP outbound
  • To connect using static IP addresses, add:
    • 40.84.62.190
    • 23.99.90.28
    • 52.230.227.202
    • 52.177.161.233
    • 52.154.163.222

 

If your firewall blocks the Gateway default ports, or any non-default ports you specified, you must add firewall exceptions for these ports. See Gateway default ports

 

DNS

A DNS server must be defined for the network that connects to EcoStruxure IT.

 

Make sure your Gateway can resolve us.ecostruxureit.com via DNS.

 

Make sure Gateway versions older than 1.10.0 can resolve us.struxureon.com via DNS.

 

Supported browsers

  • Microsoft Edge®
  • Mozilla® Firefox®
  • Google Chrome™
  • Safari

Set the screen resolution to at least 1024 x 768.

 

Smartphone

  • iPhone 6S and newer
  • iOS 13.0 and newer
  • Android 10 and newer

 

Connected devices

  • Intelligent Network Management Card

  • Modbus TCP or SNMP V1 and V3 enabled
    Gateway versions older than 1.15 do not allow discovery of SNMPv3 devices with the Authentication type and Encryption type set to None. See Discover devices

  • Connected to a TCP/IP network that the Gateway has access to
    Note: Firmware update and mass configuration with APC NMC 4 (AP9644) devices are not yet supported.

  • Redfish server protocol support

    • HP Proliant with iLO 4, 5
      Note: iLO 4 requires ManagerFirmwareVersion 2.55 or greater.

    • Dell PowerEdge with iDRAC 7, 8, 9

  • NetBotz support

    • Rack Monitor 570, 250, 750/755

 

Security certificate

When you launch the EcoStruxure IT Gateway, the browser might display a message that the connection is not secure. Since the application is installed on the local machine, the security certificate used by localhost is a self signed certificate.

It is safe to add an exception to your browser for https://localhost.

 

See How to replace the self-signed SSL certificate in EcoStruxure IT Gateway

Was this article helpful? Yes No
No ratings

Link copied. Please paste this link to share this article on your social media post.

Didn't find what you are looking for? Ask our Experts
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of