System requirements for EcoStruxure IT Gateway

[EcoStruxureIT]

Operating system

• A server or PC that is always on with the most current version of:
  • English install of Microsoft® Windows® 10 and 11 64-bit, Server 2016, Server 2019, Server 2022, Server 2025
    Windows release information
  • Rocky Linux 8 and 9 (recommended)
    Rocky Linux release information
  • Red Hat Enterprise Linux 8 and 9 (recommended)
    RHEL release information

RHEL 7 and CentOS are not supported on Gateway 1.23 and newer.

How to replace your EcoStruxure IT Gateway with a new installation

EcoStruxure IT Gateway 1.23 release notes 

It is recommended that operating systems and browsers are kept up to date and patched regularly in accordance to vendor recommendations.

User permissions

Windows

• Local administrator permissions for clean install or manual update
• The “Local System” account and “Network Services” account need permissions for running the Gateway software and performing an auto-update or an update initiated from ITE.

Linux

• root or sudo capable user required for clean install or manual update
• The root user and the non-login gateway user need permissions for running the Gateway software and performing an auto-update or an update initiated from ITE.
• /etc/default/useradd must use the default /home directory. Otherwise, the install will fail.
• The user running the Gateway installer must have file system privileges set to umask 0022 or 0002. Otherwise, the installer cannot initialize the database.

CPU and Memory

The required CPU and memory depends on the number of monitored devices and the protocol.

The following guidelines are based on our testing. Your actual results may vary due to differences in hardware, network, and device responsiveness.

The Gateway service (OpenJDK Platform binary) allocates up to half the total system memory for its use.

Recommended minimum CPU and memory

The number of SNMPv3 devices the Gateway can monitor is about 25% of what is possible with SNMPv1 and Modbus TCP. 

SNMPv1 and Modbus TCP

Size	Number of devices	Number of sensors	RAM	CPU
Small	250	34,000	4GB	4
Medium	2000	270,000	8GB	8
Large	5000	540,000	16GB	24

SNMPv3

Size	Number of devices	Number of sensors	RAM	CPU
Small	60	8,500	4GB	4
Medium	500	65,000	8GB	8
Large	1,200	130,000	16GB	24

One Minute Polling

A maximum of 25 devices can be configured to poll at 1 minute.

When you use the small Gateway configuration to discover SNMPv3 devices, only about 10 out of the 60 SNMPv3 devices can be polled at 1 minute.  More than 10 devices may cause the Gateway to become overloaded and not keep up with the configured poll rate.

See Configure 1 minute polling in EcoStruxure IT Gateway

Alarms

If the combination of number of devices, poll rate, and protocol is more than the Gateway can handle, you may get a device communication alert alarm.

Disk Space

800MB of disk space is required for the application itself, plus additional space for a maximum of 8 days of sensor data.

Additional disk space required

Size	Additional disk space	Total disk space
Small	128MB per day	2GB
Medium	512MB per day	5GB
Large	1.1GB per day	10GB

Firewall

• Port 443 TCP outbound
• To connect using static IP addresses, add:
  
  • 40.84.62.190
  • 23.99.90.28
  • 52.230.227.202
  • 52.177.161.233
  • 52.154.163.222

If your firewall blocks the Gateway default ports, or any non-default ports you specified, you must add firewall exceptions for these ports. See Gateway default ports

DNS

A DNS server must be defined for the network that connects to EcoStruxure IT.

Make sure your Gateway can resolve us.ecostruxureit.com via DNS.

Make sure Gateway versions older than 1.10.0 can resolve us.struxureon.com via DNS.

Supported browsers

• Microsoft Edge®
• Mozilla® Firefox®
• Google Chrome™
• Safari

Set the screen resolution to at least 1024 x 768.

Smartphone

• iPhone 6S and newer
• iOS 13.0 and newer
• Android 10 and newer

Connected devices

• Intelligent Network Management Card

• Modbus TCP or SNMP V1 and V3 enabled
  Gateway versions older than 1.15 do not allow discovery of SNMPv3 devices with the Authentication type and Encryption type set to None. See Discover devices

• Connected to a TCP/IP network that the Gateway has access to
  Note: Firmware update and mass configuration with APC NMC 4 (AP9644) devices are not yet supported.

• Redfish server protocol support

  • HP Proliant with iLO 4, 5
    Note: iLO 4 requires ManagerFirmwareVersion 2.55 or greater.

  • Dell PowerEdge with iDRAC 7, 8, 9

• NetBotz support

  • Rack Monitor 570, 250, 750/755

 

Video clips (Beta) – Recommended camera limits

The number of cameras and their surveillance settings can impact system performance.
For the best experience, the following limits are recommended:

• Medium or higher Gateway configuration: A maximum of 32 cameras with default NetBotz camera settings (1920x1080 and 10fps)

• Organization-wide: A maximum of 250 cameras with default NetBotz camera settings (1920x1080 and 10fps)

Camera limits are not enforced by the system. 

Recommended camera limits are based on performance considerations such as resolution, frame rate, and overall data volume.

Staying within these limits helps maintain stability and responsiveness.

Exceeding the recommended camera limits may reslt in degraded performance, especially during activities like backups or when additional devices are monitored.

Security certificate

When you launch the EcoStruxure IT Gateway, the browser might display a message that the connection is not secure. Since the application is installed on the local machine, the security certificate used by localhost is a self signed certificate.

It is safe to add an exception to your browser for https://localhost.

See How to replace the self-signed SSL certificate in EcoStruxure IT Gateway