Updating EcoStruxure IT Gateway to the latest version

[EcoStruxureIT]

The EcoStruxure IT Gateway must be at a minimum of version 1.18 to update to the latest Gateway version.

If your Gateway version is older than 1.18, contact support for assistance.

Installing Gateway 2.1.1 on Windows

In June 2025, Microsoft introduced a new certificate signing authority in Windows operating system updates. This certificate must be installed on your Windows computer to install EcoStruxure IT Gateway 2.1.1.

See Installing Gateway 2.1.1 on Windows requires the new Microsoft certificate 

When you update the Gateway to the latest version, the software update performs a backup that is stored in the install directory.

It is important that you have a back up before you update EcoStruxure IT Gateway. 

• To manually run a Gateway backup, see Configure Gateway backup
• Take a snapshot via VM.

Do not uninstall the previous version of the Gateway software.

Update from IT Expert

Gateway software update is available from IT Expert.

1. Log in to IT Expert.
2. Go to Administration > Gateways.
3. Click the Update button on each Gateway you want to update the software on. 

The Gateway software update runs in the background.

New Gateway versions can be installed with minimal downtime, and are deployed in parallel with the currently running instance. You can actively monitor your devices while data migration and new version deployment completes.

If there is a failure to migrate data and deploy the new version, the current Gateway install will continue to run unaffected, reporting errors to our engineering team for review.

If a device library update is also available, it will be presented after the Gateway software is updated. The Gateway software update is always presented first.

Manual update and installation

1. Log in to IT Expert.
2. Go to Administration > Gateways.
3. Click Download Gateway software.
4. Run the installer.

OR

Download the Gateway software for Windows or Linux here.

You must also manually update the device library. 

Device library updates are released frequently, independent of Gateway software releases.

See How to update the Gateway device library

Auto-update in IT Expert

You can enable automatic Gateway software updates in IT Expert. When you enable auto-update on a Gateway connected to IT Expert, you allow Schneider Electric to automatically update it when a new software version is available.

1. In IT Expert, go to Administration > Gateways.
2. Click Enable auto-update on the Gateway tile(s).

You can also double click a Gateway tile and check the box to enable auto-update, or uncheck the box to disable it.

About the Gateway Device Library

Device library updates are released frequently, independent of Gateway software releases.

When auto-update is enabled in IT Expert, the device library is also auto-updated if an update is available. The Gateway software is always updated first.

If a new version of the device library is available independent of a Gateway software release, you must manually update it in IT Expert.

See How to update the Gateway device library

[gcastold]

This article assumes that we are using a Windows platform on an Appliance and that we're using IT Expert.

[JLehr]

Hi @gcastold,

We added a link in the Manual update and installation section of this article that leads to the Gateway download page for both Windows and Linux.

Thanks for helping us improve!

[marek.notino]

Hello,

I am experiencing an issue with updating the gateway. When I attempt to update it through IT Expert, I receive an error: One or more Gateways failed to update.

Additionally, when I try to perform a manual update using the installer on the server, the process gets stuck on backing up the previous version.

I am trying to update from version 1.24.0.12 to version 2.1.1.18 on Windows Server 2025.

Could you please advise me on how to successfully update the gateway?

Thank you.

[JLehr]

Hi @marek.notino,

Please submit a support request for the most efficient troubleshooting and fastest resolution.

[marek.notino]

Hi @JLehr 

Request created 122493863 on 9/3/2026, and I still haven't received a response. Could you please check on it for me and provide an update? We are still unable to upgrade the gateway from version 1.24.0.12 to version 2.1.1.18.

Thank you.

[JLehr]

Hi @marek.notino,

I'm sorry this happened to you. I'll do what I can to facilitate a response.