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Lucinda Fleming

Lt. Commander

‎2025-07-25

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LFleming

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Multi-Factor Authentication (MFA) Enablement

What's Changing?We are adding a new layer of protection to your EcoStruxure IT SmartConnect account. Starting 29th September 2025, Muti-Factor Authent...

EcoStruxure IT Help Center icon_circle What's new in SmartConnect

37 1 0

2025-07-30 09:19 AM

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LFleming

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Subscription Renewal for Partners

Renewal NotificationSmartConnect customers are notified that their subscription requires renewal by:A notification on the Dashboard, Subscription Over...

EcoStruxure IT Help Center icon_circle SmartConnect for Partners

31 1 0

2025-07-30 07:17 AM

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LFleming

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Getting started with Renewals for Partners

As part of the mySchneider Software Management Software Renewals process, software owners are notified of their upcoming software expiration, and they...

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108 1 0

2025-06-23 07:49 AM

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LFleming

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Information Sharing Rules

Our Selling PhilosophyWe enable customers to purchase how and where they desire.We recommend customers purchase via partners.We provide options for cu...

EcoStruxure IT Help Center icon_circle Renewals

107 1 0

2025-06-23 07:48 AM

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LFleming

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Finding Software Order and Entitlement Information

You can find Software Order and Entitlement information in multiple places:InvoiceDigital Voucher EmailmySchneider Software ManagementRenewal ReportsS...

EcoStruxure IT Help Center icon_circle Renewals

151 1 0

2025-06-23 07:13 AM

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LFleming

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Renewal Notification and Order Delivery

Software Renewals share the same philosophy as the initial sale. The notification process is designed to communicate with Owners and enable them to pu...

EcoStruxure IT Help Center icon_circle Renewals

114 1 0

2025-06-23 07:08 AM

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LFleming

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Renewals - Support and Help

Please see below for key links to How To Guides on the Software Renewals Process and managing Digital Voucher Codes and Licenses in mySchneider.While ...

EcoStruxure IT Help Center icon_circle Renewals

90 1 0

2025-06-23 07:07 AM

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LFleming

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How do I recover an inactive user account?

Your user account may become inactive if your last log-in was over two years ago. You can restore your user account through the password reset flow, u...

EcoStruxure IT Help Center icon_circle Frequently Asked Questions

206 1 0

2025-04-11 07:54 AM

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LFleming

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Partner Frequently Asked Questions

What are "Self-Service Software Renewals" email notifications?For select offers, the renewal email notifications contain a direct link to the mySchnei...

EcoStruxure IT Help Center icon_circle Partner FAQ

231 1 0

2025-04-02 09:18 AM

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LFleming

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mySchneider Software Management for Partners

mySchneider Software Management simplifies the management of Schneider Electric software licenses and subscriptions that you sell to or manage for you...

EcoStruxure IT Help Center icon_circle Getting Started

536 1 0

2025-04-02 09:14 AM

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LFleming

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Partner Frequently Asked Questions

Can the customer still purchase or renew through Partners?Yes. Customers will receive an email notification informing them that their license or subsc...

EcoStruxure IT Help Center icon_circle Partner Frequently Asked Questions

171 0 0

2025-04-02 08:10 AM

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