Partner FAQ

What are "Self-Service Software Renewals" email notifications? For select offers, the renewal email notifications contain a direct link to the mySchneider Software Management Renewals page. This page displays the details of the expiring software license and presents various options to initiate an order for renewal: Email a Partner, Find a Partner or order online. These options can directly connect software owners to partners for the ordering process. For which products are “Self-Service Software Renewals” email notifications sent? PowerChute Network Shutdown, Secure Network Management Card System (SNS) Can customers still purchase their renewals through partners? Yes - we enable customers to purchase how and where they desire. We recommend customers purchase via partners.   The “Self-Service Software Renewal” process is designed to notify owners of their upcoming software expiration and connect them with their preferred channel to initiate an order. With the “Self-Service Software Renewal” notification, the owner is presented with options to engage their partner of choice or to select a qualified partner from a Partner Locator. Once the order is placed and processed for PowerChute Network Shutdown and Secure Network Management Card System (SNS), what is delivered? For both of these products, the order is delivered in the form of a Digital Voucher Code, emailed to the "Ship to" contact provided at the time of order.   The Digital Voucher must be redeemed in mySchneider Software Management, where it can then be used to create a new license or subscription, renew an existing license or subscription or amend quantity on an existing license or subscription.  When creating new licenses/subscriptions in mySchneider Software Management, a separate email can be sent with activation instructions.   Who should redeem the Digital Voucher in mySchneider Software Management? The designated manager of the license should redeem the Digital Voucher and manage creation/renewal of licenses/subscriptions in mySchneider – this could be a reseller or installer/managed service provider who wants to manage on behalf of their customers, or the owners themselves.  Does the user have to use the full quantity of a Digital Voucher at once? No, the customer can choose to 1) apply all quantity to a renewal or a new license/subscription, 2) apply in smaller quantities, or 3) redeem additional vouchers of the same product, to top up the total available quantity.   When will the license period start or extend? The term period will start when the user first activates the activation IDs. When the user chooses to apply the Digital Voucher to renew an existing activation ID, the term period on the license will be extended with a new term period.   NOTE: If the renewal is taking place after the expiration of the entitlement, the new start date would be the end date of the expired entitlement and the term duration would begin from there. If late to renew and the full term is desired, a new license would need to be created instead of a renewal in mySchneider Software Management. Can a Digital Voucher be shared once redeemed? Once a voucher has been redeemed, no other user can redeem it. But the owner can choose to invite other users to the Team in mySchneider Software Management to provide them with access to the owner's vouchers, licenses and subscriptions.   What is the experience for a partner with mySchneider user account vs a partner that does not currently have a mySchneider account? If a partner wants to view and manage their software purchases, or manage the Digital Voucher redemption and license management on behalf of their customers and they do not already have a mySchneider account, they will need to create one in order to log in and view and manage it.  For partners who prefer to allocate the vouchers to their customers to manage, there is no impact but their customers will need to a mySchneider account to log in and perform the voucher redemption and license creation/management. However, mySchneider remains a resource for partners to reference their software purchases. Where in mySchneider will customers find their licenses and subscriptions? Licenses tab in mySchneider > Software Management. If the customer arrives via the renewal notification email, they will be directed to the relevant area in mySchneider, but it is possible to navigate to the Software Licenses tab at any time in mySchneider Software Management.   What purchase options are available to customers? The customer will have the option to request the renewal through their preferred partner of choice by emailing the partner directly from mySchneider. The customer also has the option to purchase directly in the Software Shop, at a premium.  What do partners need to know? License owners will receive an email notification informing them that their license or subscription is due for renewal and encouraging them to take action by purchasing the software Commercial Reference* and Quantity through their preferred partner. Partners may receive an email from customers requesting the software renewal, sent via mySchneider. In this case, they should work with the customer to complete the purchase. Certified Premier or Elite IT Solution Providers will be available for selection by the customer within the Partner Locator tool within the mySchneider Software Management. If a Partner is not part of this program and wishes to be included in the Partner Locator, they should work with their Account Manager to become a Certified Premier or Elite IT Solution Provider. *Commercial references (CRs) may also be referred to as part numbers, SKUs, or Item #s. How does a Partner qualify to show up in the Partner Locator in mySchneider Software Management? The Partner Locator Tool will display Partners who are Certified Premier or Elite IT Solution Providers. If a partner is not part of this program and wishes to be included in the Partner Locator, they should work with their account manager to become certified.