Information Sharing Rules

[LFleming]

Our Selling Philosophy

• We enable customers to purchase how and where they desire.
• We recommend customers purchase via partners.
• We provide options for customers to buy direct but at a premium over what a customer can purchase via partner.
• When a digital entitlement is sold by a partner, we recommend customers engage that partner for future entitlement management and renewals.

 

Who is eligible to receive software order and entitlement information from Schneider Electric?

The purchasing account Master Service Agreement (MSA) and Purchase Order (PO) to Schneider Electric acts as the reference with whom we can communicate and share order information.

Schneider Electric sells software in a multi-tier channel model and therefore the various player Roles in the value chain may require order information to support each of their businesses.

Our information sharing model is not dictated by “end users” and “partners”. The right to access order information from Schneider Electric is based on the inclusion of the following Roles on the Purchase Order to Schneider Electric, or as delegated by the Owner.

Role Definitions

• Vendor: Schneider Electric
• Purchasing Entity: The company that places the order with Schneider Electric (IT Distributor and/or Partner). Entitled to Software Order Information due to MSA and PO.
• Reseller: A company that places an order with the Purchasing Entity and sells to their own customer.
• Owner (aka Licensee): The company responsible for making decisions on the lifecycle of the software over time. Entitled to Software Order Information as the Owner.
• Installer: A company responsible for managing the setup and install of the software (This could be a Managed Service Provider).
• Another company with access delegated by the Owner.

 

What kind of software information can be shared by Schneider Electric?

Our information sharing rules adhere to our global data policy.

• Software Order Details can be shared only with the Purchasing Entity
• Software Entitlement Information we can share with the eligible Roles based on rules above:
  • Subscription ID
  • SKU
  • Quantity
  • Start Date
  • End Date
  • Purchasing Entity’s Purchase Order #
• We cannot share entitlement details based on a PO if the requester does not work for the Purchasing Entity that placed the order with Schneider Electric.
• We cannot share any details of the owner or location of the software asset installation.

Next: Where to find Software order & Entitlement Information