Renewal Notification and Order Delivery

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Software Renewals share the same philosophy as the initial sale. The notification process is designed to communicate with Owners and enable them to purchase for Renewal through their preferred channel. The notification and process to renew varies slightly by product, as outlined below.

• PowerChute Network Shutdown, Secure Network Management Card System (SNS)
• EcoStruxure IT Expert 
• SmartConnect 

PowerChute Network Shutdown, Secure Network Management Card System (SNS)

Renewal (Expiration) Notifications

These products use a Self-Service Software Renewal Process, which is designed to notify and connect Owners with a preferred channel to initiate an order.

Beginning with 6 months out from the expiration date, the identified Owner of the license is sent an operational email notifying that their license is coming up for expiration.

The email recommends the Owner take action via a link to mySchneider to Log In to Renew.

Self-Service Software Renewals Email Notification:

mySchneider Software Management – Purchase Options Presented:

The link from the Renewal Notification email takes the user to mySchneider where they must create an account if needed, and log in. Once logged in, they will arrive on a screen in mySchneider Software Management, displaying the relevant license details and options to initiate the purchase of their expiring SKU and Quantity:

• Email Partner – Schneider Electric does not promote nor connect the user directly to any specific Partner in this option. Users may input the email of their preferred Partner and automatically embeds the necessary license details for Renewal upon Send.
• Find a Partner – If the user does not already have a preferred partner to order from, a Partner Locator is available to search for Certified Premier or Elite IT Solution Providers.
• Purchase via mySchneider – Transactional products are available to buy at a premium from us directly. Today, 93% order through their preferred Partners, and only 7% order directly online with credit card.*

*Data as of Feb 2025. Includes PowerChute Network Shutdown and Secure Network Management Card System (SNS) 

Support for Renewal Completion

As part of the standard Self-Service Software Renewals process, if after notification the renewal is not completed by 30 days from expiration, a Schneider Electric License Support representative will reach out to the identified Owner of the license and attempt to facilitate the Renewal. Owners are encouraged to engage their partner of choice or ensure they know how to select a qualified partner. They are reminded to take action before Expiration and educate on the Digital Voucher Redemption and Renewal process in mySchneider.

EcoStruxure IT Expert

The renewal notification email that IT Expert Owners receive will look slightly different and contains a different message. The IT Expert expiration date is communicated along with a message to reach out to their Customer Success Manager to initiate the order for Renewal.

EcoStruxure IT Expert Renewals Email Notifications:

Order Delivery and Activation

PowerChute Network Shutdown, Secure Network Management Card System (SNS) and EcoStruxure IT Expert products are delivered in the form of an email with Digital Voucher and must be redeemed in mySchneider Software Management Digital Locker to apply the Renewal.

Once the order is fulfilled, a Digital Voucher Code is emailed to the “Ship To” contact provided by the Seller on the order. Important: If the Purchasing Entity provides their own email address as the “Ship To” on the order, the Purchasing Entity will need to either perform the Voucher redemption on behalf of the customer OR forward the Digital Voucher email to their customer to Redeem the Voucher and Renew the license in mySchneider.

For full instructions on Digital Voucher Code redemption and the Renewal process inside of mySchneider, see Support & Help  

SmartConnect

Renewal (Expiration) Notifications

Renewal email notifications are sent to the Owner and Reseller (if data sharing is active) starting with 90 days in advance of expiration.

Within the software application itself, users can view Subscriptions coming up for expiration and download a Renewals Report.

The Renewal purchase is treated the same as a new license purchase for SmartConnect. Customers do not need to reference a serial number or existing subscription ID. SmartConnect users who want to renew may do so either through a partner or online.

SmartConnect Email Notification:

Order Delivery and Activation

SmartConnect orders are delivered via Activation email containing the subscription ID and activation code to be activated in the SmartConnect application by the Owner.