SmartConnect for Partners

EcoStruxure IT SmartConnect provides two ways for Partners to connect with their customer's asset lifecycle: If you want to support your customers through subscription renewals, modernization, warranties, spare parts and budget forecasting, but you do not want to manage their IT assets or support services, see Reseller. If you are a Managed Service Provider and you require deeper on-demand insight into your customer's environments, see Managed Service Provider.  

As a Reseller, you want to support your customers through subscription renewals, modernization, warranties, spare parts and budget forecasting. SmartConnect provides easy-to-read reports that you can use to make insightful recommendations to your customers. To view the reports: You do not need a SmartConnect account. You do not need to be responsible for managing your customer's IT assets or support services.   Your customers can share their SmartConnect reports with you: Inventory Asset report A list of all installed devices, with device age, model, replacement part numbers, operational status and expiry forecasts. Key details of run time, battery age and required part numbers allows you to suggest replacements and prepare a quote based on the provided part numbers (SKUs). Renewals Report With SmartConnect, your customers can provide a lifecycle management report detailing device age, Smart-UPS model SKUs and replacement part numbers, containing no sensitive operational data.   Customers can share Lifecycle renewal information with Resellers by linking a Reseller's email address to receive periodical renewal notifications (non-operational data).   See also: Download Reports Resellers can receive customer renewal notifications and reports via email without needing a SmartConnect account.

If you provide Managed Services to your customers, you may need deeper on-demand insight into your customer's environments. SmartConnect customers can Share Devices with up to 5 other users. This feature provides all of the same privileges as owner-user, except for privileges to delete devices or transfer device ownership.   To view a shared device, accept the invitation you receive from your customer via email or shared link. If you are new to EcoStruxure IT SmartConnect, you will be guided through account set-up. You can then add the shared device to your validated user account.   With a shared device you can: View devices shared with you by multiple different users View and manage devices without 'owning' the device Buy and apply SmartConnect subscriptions to shared devices Remotely run a firmware upgrade, adjust sensitivity, run self-test and set battery install dates. User roles and actions are stored in the Event Log   Operational Report You can download the operational report to view device status, battery charge levels, runtime and other vitals. The report can provide the basis for optimization, modernization and replacement forecasting.   Renewals Report You can download the Renewals report to view the customer's replacement needs at-a-glance. This lifecycle management report details device age, Smart-UPS model SKUs and replacement part numbers.   Event Log The customer's event log details device events that have occurred within the past 30 days, ordered by severity. This can provide insight into high activity devices and locations.   To allow customers to Share Devices with you, set up a SmartConnect account. To view a demo of the Shared Device feature, visit SmartConnect.

Is there a Partner role in SmartConnect? SmartConnect customers can share insightful Inventory and Renewal reports with Resellers. SmartConnect customers, and their Managed Service Providers can also use the 'Shared Devices' feature to allow their MSPs to collaborate on monitoring, management and connection of their shared devices. What type of asset reports are provided in SmartConnect? SmartConnect downloadable reports contain vital information, and you can receive actionable advice and modernization recommendations from experienced resellers, based on these reports. Details such as device age and comparisons of runtime vs load can provide guidance for renewals, or indications to upscale to higher capacity UPS devices to ensure graceful load support during a utility power outage. Can I monitor other user’s devices on my existing SmartConnect account? Yes, accept the Shared Device invitation via email or share link to add the new Shared Device to your user account. It will appear under the tab Shared Devices. If you do not have a valid SmartConnect user account, you will first be guided to sign up and validate a new account. As a Partner, how do I buy and administer licenses in SmartConnect to customer devices? As a Partner, you can buy through your local sales channel, availing of any price/payment terms or volume discounts when you buy single-or multi-node licenses. Once you receive the email with Activation codes, you can log in to your user account on SmartConnect and apply licenses to your own or shared devices.   As you have a SmartConnect account, you can also buy single-or multi-node licenses online through SmartConnect in-app purchase flows. You will see online pricing relevant to your region. Once you have completed the purchase using a credit card, the email with Activation code will be sent to your email address. Note: It is the responsibility of the Partner to track and manage licensing and licensing costs when acting as a Shared user. How can I remove a customer’s devices from my Shared devices view? Log in to SmartConnect and navigate to Shared Devices. Select all devices belonging to the customer you would like to remove from your view. Click Remove. This action revokes the Shared Devices from your view, but does not affect the original owner-user's device setup. Your action is saved in their Event Log.