Managed Service Provider

[LFleming]

If you provide Managed Services to your customers, you may need deeper on-demand insight into your customer's environments. SmartConnect customers can Share Devices with up to 5 other users. This feature provides all of the same privileges as owner-user, except for privileges to delete devices or transfer device ownership.

To view a shared device, accept the invitation you receive from your customer via email or shared link. If you are new to EcoStruxure IT SmartConnect, you will be guided through account set-up. You can then add the shared device to your validated user account.

With a shared device you can:

• View devices shared with you by multiple different users
• View and manage devices without 'owning' the device
• Buy and apply SmartConnect subscriptions to shared devices
• Remotely run a firmware upgrade, adjust sensitivity, run self-test and set battery install dates. User roles and actions are stored in the Event Log

 

Operational Report

You can download the operational report to view device status, battery charge levels, runtime and other vitals. The report can provide the basis for optimization, modernization and replacement forecasting.

Renewals Report

You can download the Renewals report to view the customer's replacement needs at-a-glance. This lifecycle management report details device age, Smart-UPS model SKUs and replacement part numbers.

Event Log

The customer's event log details device events that have occurred within the past 30 days, ordered by severity. This can provide insight into high activity devices and locations.

To allow customers to Share Devices with you, set up a SmartConnect account. To view a demo of the Shared Device feature, visit SmartConnect.