FAQ for Partners

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• Is there a Partner role in SmartConnect?

  SmartConnect customers can share insightful Inventory and Renewal reports with Resellers. SmartConnect customers, and their Managed Service Providers can also use the 'Shared Devices' feature to allow their MSPs to collaborate on monitoring, management and connection of their shared devices.

  
  
  

• What type of asset reports are provided in SmartConnect?

  SmartConnect downloadable reports contain vital information, and you can receive actionable advice and modernization recommendations from experienced resellers, based on these reports. Details such as device age and comparisons of runtime vs load can provide guidance for renewals, or indications to upscale to higher capacity UPS devices to ensure graceful load support during a utility power outage.

  
  
  

• Can I monitor other user’s devices on my existing SmartConnect account?

  Yes, accept the Shared Device invitation via email or share link to add the new Shared Device to your user account. It will appear under the tab Shared Devices. If you do not have a valid SmartConnect user account, you will first be guided to sign up and validate a new account.

  
  
  

• As a Partner, how do I buy and administer licenses in SmartConnect to customer devices?

  As a Partner, you can buy through your local sales channel, availing of any price/payment terms or volume discounts when you buy single-or multi-node licenses. Once you receive the email with Activation codes, you can log in to your user account on SmartConnect and apply licenses to your own or shared devices.

  As you have a SmartConnect account, you can also buy single-or multi-node licenses online through SmartConnect in-app purchase flows. You will see online pricing relevant to your region. Once you have completed the purchase using a credit card, the email with Activation code will be sent to your email address.

  Note: It is the responsibility of the Partner to track and manage licensing and licensing costs when acting as a Shared user.

  
  
  

• How can I remove a customer’s devices from my Shared devices view?

  1. Log in to SmartConnect and navigate to Shared Devices.
  2. Select all devices belonging to the customer you would like to remove from your view.
  3. Click Remove.

  This action revokes the Shared Devices from your view, but does not affect the original owner-user's device setup. Your action is saved in their Event Log.