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The Gateway software must run a minimum of version 1.18 to update to version 2.0 and newer. If your Gateway version is older than 1.18, contact support for assistance.
The Gateway 2.x releases support updates to device configuration in IT Expert. Device configuration is not available in IT Expert unless all the Gateways in your organization are updated to version 2.0 or newer including Gateways that are offline.
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Gateway 2.1.0 
October 2025
New features
This release supports video clips from NetBotz 75x surveillance cameras in IT Expert.
NetBotz 75x video clips are available on the Physical Security page in IT Expert when at least one of the Gateways in your organization is updated to version 2.1 or newer.
NetBotz video clips in IT Expert
To retrieve NetBotz 75x video clips, you must first configure Web credentials in the Gateway on Device Communications page.
Updates
- Information is now shown in the discovery log for FTP, SCP, and NetBotz surveillance.
- The Gateway communication status sensor now reports on FTP, SCP, and NetBotz surveillance.
Issues fixed
- Devices no longer lose communication after updating the device library.
- Cascaded rack PDUs are rediscovered as expected after updating the device library.
- The Gateway auto-update installer time out was increased to prevent update failures.
- Device firmware updates are no longer erroneously reported in IT Expert as in progress.
- Timeout and retry settings are no longer reset to default values after a series of updates from versions older than 2.0.
- The Full name of the admin user can now be modified as expected.
- Gateway installations on Windows 11 now complete correctly.
- Gateway installations using the Linux GUI now complete as expected.
- Various security updates
Gateway 2.0.1
June 2025
This release addresses an issue that causes Gateway software updates to fail when the software is installed on Windows in a non-default directory.
It is not necessary to update Gateways running version 2.0.0 to version 2.0.1.
Gateway 2.0.0
March 2025
Updates
- SNMPv3 device discovery now supports SHA-256 authentication type.
- Instructions for setting up backups and in the SNMP walk tool were updated.
Single dashes in commands - are now double dashes --
See
How to create a device walk file for EcoStruxure IT Gateway
- Instructions for replacing the SSL self-signed certificate were updated. Paths in the installation directory have changed from .../gateway/conf/ to .../conf/
See How to replace the self-signed SSL certificate in EcoStruxure IT Gateway
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Installing the WMIC utility on new Windows 11 systems before installing the Gateway is no longer required.
Known issues
- After updating the Gateway to version 2.0.x, devices with no name can cause the communication between the Gateway and EcoStruxure IT to fail.
Device discovery counts in the Gateway and IT Expert might not match, and alarm updates might not occur. Sensor measurements are maintained as expected.Note: ATS 5G devices with 1.x firmware are known to affect communication.
- Update the ATS 5G device firmware to the latest 3.x version.
- Make sure the device name is set on the NMC device. Log in and go to Configuration > General > Identification. Populate the Name field if it is blank.
- Delete the device from the Gateway and discover it again.
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