EcoStruxure IT Gateway known issues

[EcoStruxureIT]

Get a quick overview of EcoStruxure IT Gateway known issues and fixes. If you’re experiencing issues not on this list, or if you have other feedback, please submit a request.

• After updating the Gateway to version 2.0.x, devices with no name can cause the communication between the Gateway and EcoStruxure IT to fail.
  Device discovery counts in the Gateway and IT Expert might not match, and alarm updates might not occur. Sensor measurements are maintained as expected.

  Note: ATS 5G devices with 1.x firmware are known to affect communication.

  • Update the ATS 5G device firmware to the latest 3.x version.
  • Make sure the device name is set in NMC device. Log in and go to Configuration > General > Identification. Populate the Name field if it is blank.
  • Delete the device from the Gateway and discover it again.

• We are investigating reports of frequent communication alarms from NMC3 devices. More...

• The .stage directory may be left behind during a backup. The backup is successful. The error displayed can be disregarded.

• Gateway restore fails to execute when the locale is set to use Italian, Spanish, or Portuguese as the language. Change the locale to use English to perform the restore.

• When a proxy server is configured on the Gateway, the files required for software auto update, appliance OS auto update, Device Library update, and firmware update are prevented from downloading.
  Until this issue is addressed in a future release:

  • IT Expert Administrator users can download the latest Gateway software on the Administration > Gateways page and install it manually.
    Note: To update the software on a Gateway appliance, contact support for assistance.

  • Users with appropriate permissions can update device firmware directly on the device.

• When a web browser on the server running the Gateway is left open for an extended time, polling timeouts due to intermittent high CPU and/or memory usage can occur. Close the browser to return system resources to expected levels.

• The user running the Gateway Linux installer on RHEL or CentOS must have file system privileges set to umask 0022. Otherwise, the installer cannot initialize the database.

• IT Expert does not receive configuration information for APC devices that were discovered in the Gateway before File Transfer Settings were specified. Make sure the File Transfer Settings in the Gateway are correct for the APC devices you want to discover, and then run the discovery again. Device data will be available in IT Expert after the next polling cycle completes.

• A security update in Gateway requires that Redfish devices support 2048 bit server certificates. New Redfish discoveries can fail, and previously discovered Redfish devices may be listed as offline. To discover and monitor Redfish devices, install a new certificate on the Redfish device that supports 2048 bit server certificates.

• Redfish discoveries can fail if SNMP is enabled on the device. Check whether SNMP is enabled on the device you want to discover, disable it, and try your Redfish discovery again.

• Due to network latency, incomplete data might be displayed for a device, for example, the serial number is missing or sensors are not displayed.
  Check to see if there is a duplicate device in the Gateway device list that displays the correct values; if so, delete the device that displays incomplete information. If no duplicate device exists, check the network connection for the device, and then delete the device from the Gateway device list and rediscover it.

• The Unsupported devices and Invalid device credentials lists cannot be modified or deleted from the Gateway user interface.

• Login to the web page for a Galaxy VS UPS fails when you access it from the device details page in the Gateway. To access the device directly, type its IP address into a browser.

• When the browser window is maximized, you cannot scroll in the Gateway device list when more than 20 devices are discovered. Reduce the size of the browser window for best results.

• The SUMX v6.2.0 and v6.2.1 firmware is missing the OID that indicates the number of input phases. This is known to affect the Smart-UPS RT 20000 XL (3 phase UPS) and Symmetra LX 16000 RM (split phase UPS) but may affect others. Upgrade the firmware to either SUMX v6.4.0 or SUMX v6.5.0 to resolve the issue. Get the latest firmware here. For more information see this APC FAQ.

• TrippLite UPS models SMART100RM1U and SMART750RM1U can show a negative Battery Temperature reading, for example, -13.89 C. Update the firmware on your devices to resolve this issue.

• NetBotz 200 does not display the temperature correctly when the temperature preference is set to Fahrenheit on the device. You can log in to the NetBotz 200 and change the temperature preference to Celcius in the Administration > General > Preferences option.

• The serial number does not update in the Gateway when a power module is replaced in a Symmetra PX. Rediscover the Symmetra PX to display the information for new power modules as expected.
  Do not remove the Symmetra from the Devices list.

• The Gateway installer does not open ports in the firewall to allow access to the web server. You must access the Gateway application from the local host. You can access the application from remote hosts only if you disable the firewall on your computer.

• Automatically detecting proxy server settings fails in some environments. You can manually configure your proxy server settings. See Installing and setting up EcoStruxure IT