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Schneider Electric Wiser Forum

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Informational
David_SE
/html/rank_icons/Captain.png David_SE /html/rank_icons/SE-Employee.png

Wiser Home app new version - v7.3.0 & Wiser Home Hub 2nd Gen new FW ve...

Dear Wiser user, A new Wiser Home app version v7.3.0 and a new Wiser Home Hub 2nd Gen FW version 4.42.23 will be deployed that week. In addition to bug fixes and enhancements, this release co...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
291 1 1
Latest Reply: Fozzie1960

Solved
Alfred_SE
Alfred_SE /html/rank_icons/Retired-User.png

Welcome to the Schneider Electric Wiser Community!

Dear Wiser user, Interact with other #Wiser users while staying up to date on the newest news, features, and customer stories. Have a #Wiser Life! A whole new #Wiser environment for you to get to...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
3683 9 3
Latest Reply: StewartT

Solved
Edolumb
Edolumb

Weiser Hub having to be rebooted daily

We have the weiser home heating system with thermostatic valves on all radiators and a number of smart plugs we are using to boost the signal. We have had it installed for 18months with no issues but a...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
416 0 1
Latest Reply: David_SE

Solved
TomBjerre
TomBjerre

Wiser by SE app not able to run on MacOS

Almost all iOS apps can run on Apple silicon (M-series) Macs. I have tried "Wiser by SE" on both an M2 MacMini and an M3 MacBook Pro, and on both, I get the false error "device is rooted." The devices ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
461 0 1
Latest Reply: David_SE

Solved
Littlepanda115
Littlepanda115

Wiser Heating Disconnects After Pairing [Fixed]

Good afternoon, I have a Wiser heating system installed for my boiler. Worked a treat, but recently I switched broadband provider to Vodafone. The app seemed to expect something like this, and guid...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
383 0 1
Latest Reply: David_SE

Solved
KThompson
KThompson

Flourescent light support for drop ceiling

Good Morning. I am installing fluorescent lighting in my basement drop ceiling (24in x 24in standard panels) and need a way to support a diffuser, or use another light type, for the fluorescent lig...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
434 0 1
Latest Reply: David_SE

Solved
gerardfma
gerardfma

Hub wifi or network requirements

Hello, I bought a used Gen1 hub, and was unable to get it connected to the home wifi (the app connected to the hub during init phase, but after configuring the wifi home parameters, it waited for a w...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
499 0 1
Latest Reply: David_SE

Solved
flomertens
flomertens

Energy Consumption Data Missing for Wiser Micro Module Fil Pilote?

Hello, I am using the Wiser Micro Module Fil Pilote and have been trying to access its energy consumption data via the Wiser Home app. However, I do not see any energy monitoring or consumption data av...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
766 1 5
Latest Reply: David_SE

Solved
Duckfoot
Duckfoot

Insights+ data download

Insights+ looks fine in the Android app. But I would like to be able to download the half hourly data points that must underly the graphical representation of electricity and gas consumption shown in ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
417 1 1
Latest Reply: David_SE

Solved
kevhan77
kevhan77

Wiser Heat Hub issue

Hi All, I was wondering if anyone had ever experienced a similar issue as I'm currently having... We had a power cut over the weekend due to the storm and since the power came back my my 3 channel Hu...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
808 1 1
Latest Reply: David_SE

Solved
LondonWiserUser
/html/rank_icons/Crewman.png LondonWiserUser

Using smart plug as range extender - some questions

Hi all, I've been using the Wiser smart heating system in my home for about a month now. It's a three-storey house with the Heat Hub R located next to a combi boiler in the middle of the top floor. W...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
8355 0 8
Latest Reply: LondonWiserUser

Solved
blahblah1
blahblah1

Heating off but pump+boiler still running

I've had wiser installed for a couple of years with no issues. The past few days the hub has started leaving the pump+boiler on, even though both hot water & central heating valves are turned off. ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
700 0 3
Latest Reply: David_SE

Solved
TomHanx
TomHanx

Wiser Home-Setup stuck in Waiting for Hub connection - (Hub Gen2)

Hey folks, I'm stuck in the setup of the wiser hub. Initially, setting up the WiserHub (Gen2) went smoothly. Now, however, I am caught in an endless loop. As soon as I open the WiserHome app, the mes...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
16103 0 8
Latest Reply: AdrianDavies

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