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APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

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APC UPS for Home and Office Forum

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LarryK
Lt. Commander LarryK

When does PCSS determine it is necessary to create an Archive folder w...

A year ago I was asking about how to find the UPS model and serial number from PCSS. https://community.se.com/t5/APC-UPS-for-Home-and-Office-Forum/Where-to-find-UPS-model-and-serial-number-with-PCSS/m-...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
427 0 2
Latest Reply: fredkm

WildBillTX
Crewman WildBillTX

BR1500S Lock‑Up (Green LED On, LCD Blank, No Output) – Firmware 952.e4...

Yesterday I had a serious lock‑up issue with my Back‑UPS Pro BR1500S. Details: Model: BR1500S UPS Firmware: 952.e4 .D Display Firmware: 01.01a (1201‑19) Battery: less than 1 year old Environment: air‑...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
512 0 7
Latest Reply: Teken

JHCahow
JHCahow

Powerchute Serial Shutdown changing UPS device

I own a number of APC UPS devices. I am using Powerchute Serial Shutdown and have noticed that if I change APC UPS devices the only way the new device is detected in the software is if I manually dele...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
303 0 1
Latest Reply: fredkm

FiberNut
FiberNut

smart connect.apc.com is down today

smart connect.apc.com is down today since around 1PM EST. At first it allowed a login but then when Dashboard tried to load said NO KEYNow, it won't even respond, tried multiple browsers. "smartconec...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
575 0 7
Latest Reply: FiberNut

pgassoc
pgassoc

BR1500MS2 Battery Plug

is there something wrong with this plug? it will not plug into the battery:
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
452 0 1
Latest Reply: Teken

Rollinart
Rollinart

High-pitched squeal (“coil whine”) from APC Back-UPS Pro Gaming every ...

Hello!I recently (2-3 month ago) purchased an APC Back-UPS Pro Gaming (BGM-series) and have noticed a very high-pitched squealing or buzzing sound coming from inside the unit every few minutes. It’s no...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
1087 0 4
Latest Reply: Teken

WieldyB
WieldyB

[EASY UPS BVX 900 LI-IN] Forced Shutdown After 2 Hours on Battery — Ne...

Hi all, I have an APC EASY UPS BVX 900 LI-IN, and I’m facing a strange issue: When running on battery, it shuts off exactly after 2 hours, every single time. This happens even if: The load is mi...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
214 0 1
Latest Reply: Teken

Reapers
Crewman Reapers

Offensive Smell from APC Back-UPS BX2200MI-MS.

My 2-day old APC Back-UPS BX2200MI-MS is exuding a foul metallic-plastic odour during operation. Is this a VOC that could cause cancer under prolong use?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
342 0 3
Latest Reply: Teken

HotelCharlie
HotelCharlie

Modbus registers for Smart-UPS X 3000 (SMX3000RMHV2UNC)

Hi,I am trying to find the modbus register information to talk to an SMX3000RMHV2UNC, to switch on and off remotely different outlet groups. This information does not seem to be (publicly ?) available....
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
273 0 1
Latest Reply: Teken

KGerald
KGerald

galaxy m300 30kva ups

How to clear Battery LED Fault and load not protected fault after installing new batteries
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
112 0 0

2025-07-12

Solved
Anonymous user
Anonymous user

APC UPS XS-900 No Power

I've owned this unit for almost 2 years now with no issues. However, when I woke up this morning I found that my computer and everything connected to the UPS was off (everything was on the night before...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
3308 0 8
Latest Reply: nachoorozc

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