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Hello, I have a customer asking how to set the NTP server on a PM5561. He can't find the settings. I think this feature was not supported in the version 10.1.0.0 (2014). Firmware update is not possible on this version (MID limitations) Could someone …View more
Hello, Can someone tell me where to find technical doc, 3D image of these references? Link in the brochure are deadlinks... And I have a customer who is asking for dimensions of these LCT's https://download.schneider-electric.com/files?p_enDocType=Te…View more
Hello,I'm making a custom driver to read the registers of a Kamstrup 602 Multical meter. So far measurements are ok except for one value, "water volume". heat energy, power and temperature are fine. I just don't know why the water volume is incorrect…View more
Hello,I have some questions about some PM8000 devices that have captured some waveforms.First PM8000 supplies feeds a cabinet with isolation transformers (hospital operation rooms).The PM8000 captured some some strange waveforms. It's like the neutra…View more
Hello,At a customer site i have 2 PM8000 devices with the phasor diagram showing an ACB rotationWhen Changing the parameter via the Web interface from ABC to ACB this has no influence on the phasor diagram, shouldn’t this change then to the ABC rotat…View more
Hello,I have a customer with a EGX300 that can't get the web interface.When he types the address he gets the page for authentication but after entering PW and login he gets an error page with message: The requested url was not found on this server, H…View more
Hello,I have noticed that Com'X can not visualise negative"Active Power", hystorical trending freezes when you want to visualise: That's a pity, you can not use a com'x when you have both received and delivered energy or negative and positive power I…View more
Hello,A customer ask me what electrical isolation class the EGX150 and IFE have. They have two cabinets on a differential earth potential and he is afraid when connecting the EGX150/IFE(earth connection of electrical cabinet) to the switch (earth con…View more
Hello,We have a customer who has a current measurement on the high voltage side of his transformer and a voltage measurement on the low voltage site. he wants to combine both measurements on one PM8000 and ask's if it is possible to program a phase s…View more
Hello,A customer want's to upgrade his Com'X current version 1.0.14 to the version 3.0.7. But without succes. I have noticed in version 3.5 they tell to first upgrade to version 2.1 before to upgrade to 3.5, does this apply also to version 3.0.7And i…View more
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