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EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
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Updated Gateway user interface
More intuitive onboarding
A setup wizard in the Gateway user interface simplifies the initial setup and onboarding flow and gives you better guidance. See Installing and setting up EcoStruxure IT Gateway
Improved device discovery
You can now import IP address lists when you create discovery entries.
It is easier to see and fix why certain devices fail to discover.
You can now retrieve the latest device details values directly from the device details page.
Improved device communication credential management
Device credentials can now be shared across all discoveries. Enter them once and use them as often as needed without re-entering.
Easier network proxy management
For organizations requiring use of a SSL/TLS inspection proxy, trusted certificate authority (CA) root certificates can now be directly uploaded in the Gateway user interface.
Cloud-based alarm threshold management
Alarm threshold management was moved from Gateway to the EcoStruxure IT user interface. For organizations with multiple Gateways connected, alarm thresholds for notifications are now managed from a single place. Log in to EcoStruxure IT and go to Alarms > Thresholds. How to configure alarm thresholds in EcoStruxure IT
All the Gateways in your organization must be updated to version 1.8 or greater to see thresholds in EcoStruxure IT. Thresholds created in previous Gateway versions are migrated to EcoStruxure IT once you update the Gateway(s) to 1.8 or greater.
Other improvements
Firmware update
The reliability of firmware updates was improved, particularly on networks with more restrictive firewall settings.
Simplified backup and restore
Gateway backups can be stored to the local file system, eliminating the need to configure remote file shares.
Gateway is automatically backed up weekly to the local file system, keeping the 3 most recent backups.
Gateway backup configuration and manual creation is now performed via the command line. It is no longer configured via the Gateway web interface. Local or remote terminal access is required to create and maintain Gateway backups.
Note: For Gateway appliances, technical support assistance is required to enable local or remote (SSH) console access to create Gateway backups.
These changes simplify and align the Gateway backup and restore procedures. See Configure Gateway backup in Gateway 1.8 and Configure Gateway restore in Gateway 1.8
Linux Gateway log rotation
Gateway log files are rotated as expected on Linux systems.
Modbus
The Modbus server address is now displayed in the Inventory tab to help you differentiate multiple Modbus devices at a single IP address.
Security updates
Software vulnerabilities fixed
ICSA-20-126-01 - Uncontrolled search path element
Numerous additional security patches and general hardening improved the security posture of the Gateway web server.
DDF updates
Significant DDF updates
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Schneider Electric, Easy UPS, UPS, SNMP - Fixed a scaling issue on the battery time remaining and fixed an issue with some devices not being able to be discovered
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Schneider Electric, Galaxy VS, UPS, SNMP - Addition of new sensors coming with new NMC firmware updates.
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Schneider Electric, Gutor, UPS, SNMP - Numerous updates to add new sensors and fix issues on existing sensors.
New DDFs (Vendor, Series, Type, Protocol)
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Luminous, LD1000, UPS, SNMP
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NTI, Environmux 16D, Environmental Monitor, SNMP
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Socomec, DIRIS Digiware, power meter, SNMP
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Socomec, NetVision 6, UPS, SNMP
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Stulz, WIB8000, Cooling and Environmental Monitoring, SNMP
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Toshiba, 1600XP, UPS, SNMP
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Vertiv, Cooling, CRV, Modbus
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Woodward, EasyGen 3000, Generator, Modbus
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Schneider Electric, ACRD300, Cooling, SNMP
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Schneider Electric, Uniflair, Cooling, SNMP (see this article for more details on how to discover these devices)
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Aquacentr
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BCEx (pCO5+/UG50)
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BCWx (pCO5+/UG50)
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Aquascrew
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BREx (pCO5+/UG50)
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Aquascroll
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ERAx (pCO5+/UG50)
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ERCx (pCO5+/UG50)
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ISAx (pCO5+/UG50)
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ISCx (pCO5+/UG50)
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TRAx (pCO5+/UG50)
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ARAx (pCO1/MP20II)
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BCEx (pCO5/UG50)
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BCWC (pCO3/UG50)
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BRAx (pCO1/MP20II)
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BREx (pCO1/MP20II)
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BRWx/BRRC (pCO1/MP20II)
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ERAx (pCO1/UG40)
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ERCx (pCO1/UG40)
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ISAx (pCO1/UG40)
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ISCx (pCO1/UG40)
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LRAx (pCOXS)
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Monoblock Room Cooling (MB)
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XMAx/XDAx (pCO1/UG40)
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XMFx/XDFx (pCO1/UG40)
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Ceiling Mounted Split Room Cooling (SP)
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UCAx/UWAx (pCO1/UG40)
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UCFx/UWFx (pCO1/UG40)
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UCFx (Schneider J5/4.3-inch Touchscreen)
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Wall Mount Room Cooling (WM)
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WMAx/WDAx (pCO1/UG40)
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WMFx/WDFx (pCO1/UG40)
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Amico/AM
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SDCx/SUCx (pCO1/UG40)
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SDXx/SUXx (pCO1/UG40)
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Leonardo/LE
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TDxR/TDxV (pCO1/UG40)
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TUxR/TUxV (pCO1/UG40)
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TxCx (pCO1/UG40 NAM Semi-graphic display)
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HDCV (pCO5+/UG50)
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HDCV (pCO5+/7-inch Touchscreen)
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LDCV (pCO5+/7-inch Touchscreen)
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TxxG (pCO5+/7-inch Touchscreen)
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IxAV (pCO5+/UG50)
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Important Uniflair device definition files (DDF) updates
The device definition files for Uniflair devices in this release contain significant changes for more robust support.
After updating to Gateway 1.8, you must delete previously discovered Uniflair devices and then rediscover them. Existing device data will not be preserved.
Once you delete the devices, you rediscover them using an SNMP targeted discovery. See Uniflair device discovery for Gateway 1.8.0+ for instructions.
Affected devices
Uniflair devices with the following Model field in EcoStuxure IT Gateway are affected:
ERA*/ERC*/ISA*/ISC*/TR******A (Aquascroll Firmware) - *Gateway 1.7.x
Aquascrew - Imperial
Aquascrew - Metric
Aquascroll - *Gateway 1.6.2 and older
Aquascroll - Imperial
Aquascroll - Metric
ARAnew - Imperial
ARAnew -Metric
BCE - Imperial
BCE - Metric
BCWC - Imperial
BCWC - Metric
BRA - Imperial
BRA - Metric
BREF - Imperial
BREF - Metric
BRWC - Imperial
BRWC - Metric
ERA - Imperial
ERA - Metric
ISA - Imperial
ISA - Metric
LRA - Imperial
LRA - Metric
MSTMAF - Imperial
MSTMAF - Metric
Telnew - Imperial
Telnew - Metric
UG40/MP40 - Imperial
UG40/MP40 - Metric
UG50 - Imperial
UG50 - Metric
How to delete and rediscover Uniflair devices
In the Gateway user interface, go to Devices.
Find the devices you want to delete by model. Click Delete devices.
Click Delete next to the device(s) you want to remove.
Click Done once the devices you want to rediscover have been deleted.
See Uniflair device discovery for Gateway 1.8.0+ for instructions on how to rediscover these devices using an SNMP targeted discovery.
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