ITE FAQ

Administrators can change the device name displayed in IT Expert for all monitored devices including the EcoStruxure IT Gateway.   Go to Devices. Select a device to change its name in the Actions section. After you chage the device name, its original name as it was discovered in the Gateway is displayed in the Properties section. Gateway software updates do not affect changes made to device names in IT Expert.   Note: The option to change the name of the Gateway is no longer available from the Administration > Gateways tab.   

What happens if my IT Expert subscription expires? WEB INTERFACE EcoStruxure IT​ without IT Expert EcoStruxure IT Expert 30-day trial EcoStruxure IT Expert Subscription Location hierarchy​ ​ checkmark_icon_4406057149969.png checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Alarm thresholds​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Administration of users, subscription, and Gateway updates​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Warranty and Services overview checkmark_icon_4406057149969.png checkmark_icon_4406057149969.png checkmark_icon_4406057149969.png Dashboard view Limited checkmark_icon_4406057149969.png checkmark_icon_4406057149969.png Inventory, alarms and asset status​ Limited​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ ​Modeling view Limited to Location hierarchy​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Customizable dashboard​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Sensor plot and benchmarking​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Alarm email notifications​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ UPS assessment and battery health​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Device mass configuration​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Device / NMC firmware upgrade​ X​ X​​ checkmark_icon_4406057149969.png​ Outlet control (APC switched rack PDUs) X​ checkmark_icon_4406057149969.png checkmark_icon_4406057149969.png Public APIs​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Single Sign On (SSO) X X​ checkmark_icon_4406057149969.png UPS Score assessment​ X​ checkmark_icon_4406057149969.png checkmark_icon_4406057149969.png​ UPS load, Alarm report, Lifespan alarms assessment X​ X​ checkmark_icon_4406057149969.png Device cybersecurity assessment X​ X​ checkmark_icon_4406057149969.png Auto generated Monthly report with overview of incidents from previous month and assets status X​ X​ X​ Auto generated monthly report of cybersecurity insights X​ X​ X​ Auto generated monthly report of asset and battery insights X​ X​ X​ Auto generated semi- annual report with insights and recommendations to manage asset lifecycle X​ X​ X​         MOBILE APP EcoStruxure IT without IT Expert​ EcoStruxure IT Expert 30-day trial EcoStruxure IT Expert Subscription Dashboard view with overview ​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Devices overview with filter and search​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ On-Duty and On-Site settings ​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Device favorite sensors and graph plotting​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Alarm overview with filter and search ​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Alarm push notifications ​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Acknowledge alarms X​ checkmark_icon_4406057149969.png checkmark_icon_4406057149969.png Mute alarms ​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ Device Sensor information ​ X​ checkmark_icon_4406057149969.png​ checkmark_icon_4406057149969.png​ In-app incident management and troubleshooting ​with Schneider Support X​ X​ X​

The Gateway polls and automatically updates device attributes once every hour. This is not user configurable.   If you have recently updated the firmware on an APC device by a method other than through IT Expert, you might see that the firmware version has not updated in the Gateway or in IT Expert.   To manually update device attributes in Gateway 1.81 and newer:   Log in to the Gateway. Click a device and go to the Details tab. Click Retrieve details. In previous Gateway versions, rediscover the device to update its name. NOTE: It is not necessary to delete the device. Simply rerun the device discovery.   To avoid this issue, perform all future device updates though IT Expert.   When you update your APC device firmware using IT Expert's Management > Device Configuration option, IT Expert manages updating the device firmware and keeping the device information in EcoStruxure IT up-to-date, including the current firmware version running on the device.

  Devices can be shown as Not analyzed in the Device Security assessment for a number of reasons: A device is not an APC NMC device. Only APC NMC devices are supported in the Device Security assessment at this time. Valid FTP or SCP settings are not configured on the device. See Configure Gateway device file transfer settings The device does not support config.ini or is unable to transfer it to EcoStruxure IT. See Device Security assessment

You must contact your local technical support and verify you have a valid software support contract to receive the latest version of the Data Center Expert update file.    Once your support contract is verified, you can log in to EcoStruxure IT Entitlements to download the DCE software update file. DCE release notes  

If your IT Expert subscription expires, the following features will be removed from your next session:   Dashboards Assessments Management Reporting Notifications   You will only have access to:   Basic monitoring: Location management, inventory of devices, basic device properties, and the number of alarms Administration: User management, Gateway management, and subscription management   When you activate your subscription, your dashboards, reports, and sensor history are still available.   To prevent interruption of your service, be sure your subscription is renewed before it expires. See IT Expert subscription management - mySchneider Software Experience  Contact your local Customer Success Manager for assistance if needed.   Note: Schneider Electric reserves the right to turn off and revoke paid EcoStruxure IT Expert service upon termination of subscription.   EcoStruxure IT Expert subscription feature comparison

Yes. A firmware update catalog is maintained in EcoStruxure IT.    IT Expert subscribers can get firmware updates for monitored APC devices running firmware older than the latest available version.   NOTE: The latest firmware updates might appear on apc.com or se.com before they are available in IT Expert.

EcoStruxure IT Expert supports these browsers:   Microsoft Edge® Mozilla® Firefox® Google Chrome™ Safari Set the screen resolution to at least 1024 x 768. Also see System requirements for EcoStruxure IT Gateway

  The IT Expert Device Security assessment recommends that you use SCP as the file transfer protocol on your APC NMC-based devices (NMC2 and NMC3). SCP is a secure alternative to FTP for event.txt, device configuration, and firmware update.    Note: The EcoStruxure IT Gateway does not support SCP on APC NMC1 devices.   In APC NMC firmware versions 6.8.0 and newer, SCP does not allow file transfer until the default Super User password (apc) is changed.   Configure SCP on APC SNMP devices IT Expert Administrator users have two options to quickly configure SCP as the file transfer protocol on APC SNMP devices that use config.ini: Use the Management > Device configuration option to select an APC SNMP device to use as the source to configure settings on other APC SNMP devices monitored by an EcoStruxure IT Gateway. Use the Single Device Configuration option available from the Devices page. Click the APC SNMP device you want to configure, and then click the Configuration tab. Tip: In config.ini, use the SSH entry to enable SCP.   Configure SCP in the Gateway SCP is supported in EcoStruxure IT Gateway 1.9.0 and newer.  Add the correct SCP credentials for your discovered devices on the Gateway Settings > Device credentials page. Tip: SCP credentials for NMC devices are the SSH access credentials. Discover the devices in the Gateway again. Do not delete the device before you run the discovery. Rediscovery does not affect the historical data. See How to change device file transfer settings in the Gateway from FTP to SCP   Troubleshooting To resolve the Invalid APC file transfer credentials error in the Gateway:   Click Fix SCP in the error on the Device Discovery page in the Gateway. GW_fix_SCP_360019508377.png Make sure SSH is enabled on the device. Verify that the SCP credentials you added are correct. Try to successfully log into the device's web interface SSH console. Make sure port 22 (the Gateway default port for SCP) is allowed on your network.   Need more NMC help? Links to product pages to find user manuals for NMCs are here.

You can remove devices monitored by EcoStruxure IT Expert in the user interface of the EcoStruxure IT Gateway.    Log in to the Gateway where the device was discovered. Go to Devices and then Delete devices. Click Delete next to each device that you want to remove.   GatewayDeleteDevice_360011485778.gif   If the Gateway is no longer available, you must remove the Gateway from your account to remove the devices from IT Expert.   Log in to IT Expert. Go to Administration > Gateways and select the Gateway you want to remove. Click Disconnect... to delete the Gateway and the associated devices from your account.

Log into EcoStruxure IT. Click the profile icon in the top right corner, and click My profile.   temperature_360004392558.png   Choose Metric for Celsius or US Customary for Fahrenheit. Save your changes.   temperature2_360004392558.png

The default polling interval for the Gateway is every 5 minutes for all devices. In Gateway version 1.13 and newer, you can configure 1 minute polling for up to 25 devices.   The Gateway registers for SNMP traps on APC devices with the Network Management Card. Alarms on these devices are registered within seconds.   Modbus and 3rd party devices rely on the configured polling cycle to register alarms.   Device attributes The Gateway polls and automatically updates device attributes once every hour. This is not user configurable.   If you have recently updated the firmware on an APC device by a method other than through IT Expert, you might see that the firmware version has not updated in the Gateway or in IT Expert.   To manually update device attributes in Gateway 1.81 and newer:   Log in to the Gateway. Click a device and go to the Details tab. Click Retrieve details.   In Gateway versions older than 1.8.1, rediscover the device to update its name.

  You must ask your partner for their Partner ID if your EcoStruxure IT account is not already associated with a partner.     Once you get the Partner ID, you can associate your EcoStruxure IT account with your partner:   Log in to EcoStruxure IT https://se.com/dcim Go to Administration > Subscriptions. Click Add partner. Add the Partner ID and click Find. Otherwise, you can search for your partner by their name and email address. If the Partner ID is correct, your partner's contact information will be displayed. Click Add partner.    When you add a partner to your EcoStruxure IT account, your partner has read-only access to your device data on EcoStruxure IT by default.   You can grant your partner Administrator access to your organization and access to API device data on the Administration > Subscriptions tab in IT Expert.   You can revoke partner access to your organization at any time. See Partner access to device data   8711272801693_360019309634.png

mySchneider Software Management   As of April 1, 2025, EcoStruxure IT Expert subscription management uses a new provisioning system, mySchneider Software Management.   Subscription licenses purchased after April 1, 2025 will be managed on mySchneider. At the next renewal, all existing subscription licenses will be managed on mySchneider License keys created before April 1, 2025 can still be redeemed in IT Expert.   mySchneider Software Management is a credit-based licensing system enabled by a digital voucher you receive via email. You can purchase software licenses in mySchneider through a partner or purchase yourself.   Once your order is complete and you receive a voucher, you can redeem it for credits to:   Activate a new IT Expert subscription license Renew your IT Expert subscription license Amend an existing IT Expert subscription license Learn more...   Activate a new IT Expert subscription license   To activate a new license in mySchneider Software Management:   Redeem the digital voucher in your MySchneider account. Create the subscription license key. Activate the subscription in IT Expert.   1. Redeem the digital voucher   When you order, you enter an installer email address for subscription delivery.  A digital voucher will be delivered to that email address.    Click Redeem Digital Voucher to go to mySchneider Software Management.       Log in to mySchneider with an existing account, or register to create a new account.   Go to My Business > Software Management.    On the Software > Digital Locker page, click Redeem Voucher.   Enter the voucher code from the email you received. Click Redeem to add the voucher credits to your account.     2. Create the subscription license key   Go to the Digital Voucher tab to see the credits in your account. Create an IT Expert subscription license key using the available credits.   Click Subscribe with Credits.       Choose a subscription (1 year, 3 year, or 5 year) and specify the quantity of credits you want to use. The quantity of credits is the number of assets you want to monitor using IT Expert.    Click Continue.      Specify the email address where the license key will be delivered (Installer email) and the date you want the subscription to start.    IMPORTANT:  The Subscription Start Date chosen on this page defines when the subscription starts regardless of when it is claimed in IT Expert. The date cannot be changed.     Click Confirm.         3. Activate the subscription   The email sent from mySchneider includes the IT Expert subscription license key.     Log in to IT Expert. Go to Administration > Subscriptions.   Enter the license key and click Redeem.   Click Validate to activate the subscription.        Your new EcoStruxure IT subscription is now activated. Get started now!   Need help? Request support     Activate a IT Expert subscription license purchased before April 1, 2025   Log in to your EcoStruxure IT account: https://se.com/dcim   Go to Administration  > Subscriptions and then click Manage subscriptions.     Enter the license key from the email sent to the address on the purchase order (PO).      Click Redeem.   Click Validate to activate the subscription.     Need help? Request support

Log in to EcoStruxure IT. Go to Administration > Subscriptions. See Days of trial remaining for the free trial, or Days of license remaining for your IT Expert subscription.   If your trial has expired, and you have not subscribed to IT Expert, many features will no longer be available. What happens if my IT Expert subscription expires? IT Expert subscription feature comparison

You can use IT Expert device configuration for the NetBotz Rack Monitor 200 and NetBotz Rack Monitor 250 only.   NetBotz 355, 455, 450, 570, 750, and 755 are not supported at this time.   Only the values exposed in the config.ini for both the source and destination APC SNMP device can be configured. User management settings may not be available on some devices.  See Device configuration  

In EcoStruxure IT, there is no option to transfer devices discovered by Data Center Expert to IT Expert. IT Expert requires the EcoStruxure IT Gateway.   If you have already connected a DCE server to EcoStruxure IT, and you want to use only IT Expert:   Remove the DCE server from your organization. Download and install the EcoStruxure IT Gateway. Discover devices. Connect the Gateway to your organization in IT Expert.   If you have already connected a DCE server to EcoStruxure IT, and you want to try IT Expert without removing DCE:   Create a second account and a new organization. You cannot monitor the same devices in DCE and IT Expert in the same organization. Download and install the EcoStruxure IT Gateway. Discover devices. Connect the Gateway to your organization in IT Expert.  

You can export the IT Expert device list to CSV, with a limit of 10,000 devices.   If you monitor more than 10,000 devices, you can filter the device list by location, device type, or another option and export more than one list.   Go to Devices and choose a location. Filter the list as needed, and then click Actions > Export to CSV. See how to Import a device list to discover devices in EcoStruxure IT Gateway   You can also export device sensor measurements and metrics to CSV. See Share a sensor plot  

Battery wear data in the UPS Score assessment is currently available for APC by Schneider Electric single-phase Smart-UPS only. For more information, see UPS Score assessment