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EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
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Last Updated:
JLehr
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You must ask your partner for their Partner ID if your EcoStruxure IT account is not already associated with a partner.
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Once you get the Partner ID, you can associate your EcoStruxure IT account with your partner:
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Log in to EcoStruxure IT https://se.com/dcim
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Go to Administration > Subscriptions.
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Click Add partner.
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Add the Partner ID and click Find. Otherwise, you can search for your partner by their name and email address.
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If the Partner ID is correct, your partner's contact information will be displayed. Click Add partner.
When you add a partner to your EcoStruxure IT account, your partner has read-only access to your device data on EcoStruxure IT by default.
You can grant your partner Administrator access to your organization and access to API device data on the Administration > Subscriptions tab in IT Expert.
You can revoke partner access to your organization at any time.
See Partner access to device data
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