How do I activate my IT Expert license?

[EcoStruxureIT]

mySchneider Software Management

As of April 1, 2025, EcoStruxure IT Expert subscription management uses a new provisioning system, mySchneider Software Management.

• Subscription licenses purchased after April 1, 2025 will be managed on mySchneider.
• At the next renewal, all existing subscription licenses will be managed on mySchneider
• License keys created before April 1, 2025 can still be redeemed in IT Expert.

mySchneider Software Management is a credit-based licensing system enabled by a digital voucher you receive via email.

You can purchase software licenses in mySchneider through a partner or purchase yourself.

Once your order is complete and you receive a voucher, you can redeem it for credits to:

• Activate a new IT Expert subscription license
• Renew your IT Expert subscription license
• Amend an existing IT Expert subscription license

Learn more...

Activate a new IT Expert subscription license

To activate a new license in mySchneider Software Management:

1. Redeem the digital voucher in your MySchneider account.
2. Create the subscription license key.
3. Activate the subscription in IT Expert.

1. Redeem the digital voucher

When you order, you enter an installer email address for subscription delivery.  A digital voucher will be delivered to that email address. 

Click Redeem Digital Voucher to go to mySchneider Software Management.

Log in to mySchneider with an existing account, or register to create a new account.

Go to My Business > Software Management. 

On the Software > Digital Locker page, click Redeem Voucher.

Enter the voucher code from the email you received. Click Redeem to add the voucher credits to your account.

2. Create the subscription license key

Go to the Digital Voucher tab to see the credits in your account. Create an IT Expert subscription license key using the available credits.

Click Subscribe with Credits.

Choose a subscription (1 year, 3 year, or 5 year) and specify the quantity of credits you want to use.

The quantity of credits is the number of assets you want to monitor using IT Expert. 

Click Continue. 

Specify the email address where the license key will be delivered (Installer email) and the date you want the subscription to start. 

IMPORTANT:  The Subscription Start Date chosen on this page defines when the subscription starts regardless of when it is claimed in IT Expert. The date cannot be changed.

Click Confirm.

3. Activate the subscription

The email sent from mySchneider includes the IT Expert subscription license key.  

Log in to IT Expert. Go to Administration > Subscriptions.

Enter the license key and click Redeem.

Click Validate to activate the subscription. 

Your new EcoStruxure IT subscription is now activated. Get started now!

Need help? Request support

Activate a IT Expert subscription license purchased before April 1, 2025

1. Log in to your EcoStruxure IT account: https://se.com/dcim

2. Go to Administration  > Subscriptions and then click Manage subscriptions.

   

3. Enter the license key from the email sent to the address on the purchase order (PO). 

   

   Click Redeem.

   Click Validate to activate the subscription.

Need help? Request support