Why does EcoStruxure IT show the wrong firmware version running on my device?

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The Gateway polls and automatically updates device attributes once every hour. This is not user configurable.

If you have recently updated the firmware on an APC device by a method other than through IT Expert, you might see that the firmware version has not updated in the Gateway or in IT Expert.

To manually update device attributes in Gateway 1.81 and newer:

Log in to the Gateway.
Click a device and go to the Details tab.
Click Retrieve details.

In previous Gateway versions, rediscover the device to update its name.
NOTE: It is not necessary to delete the device. Simply rerun the device discovery.

To avoid this issue, perform all future device updates though IT Expert.

When you update your APC device firmware using IT Expert's Management > Device Configuration option, IT Expert manages updating the device firmware and keeping the device information in EcoStruxure IT up-to-date, including the current firmware version running on the device.

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