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APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

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APC UPS for Home and Office Forum

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TheUpdateGuy
TheUpdateGuy

How to remove "This is not the latest available firmware" message.

Hi everyone!In my company’s server room, we have a Smart-UPS SRT 5000 (SRT5KRMXLI). I’ve updated the NMC 3 to version 2.5.4.4 (AP9640/41/43) and the UPS firmware to 15.9 (ID1020), which is the latest a...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
713 0 3
Latest Reply: Teken

goshoals
goshoals

smt1500c restart after power outage

One of my SMT1500C had to contend with an 8 hour power outage. After power was restored it did not turn back on until I drove to the site and pushed the power button. It is on SmartConnect so I have th...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
881 0 5
Latest Reply: Teken

fckwan
fckwan

PowerChute serial shutdown for Linux on arm processor

https://www.apc.com/ca/en/product-range/137943580-powerchute-serial-shutdown/#products Can APC please offer a linux version for arm processor.E.g., Raspberry Pi 5 on Ubuntu 24.10
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
708 0 1
Latest Reply: Teken

Therradan
Therradan

[APC Smart UPS SRT 3000] p.13 error

Hello, One of my three remote Smart UPS SRT 3000 is down with the P.13 error. What could be the cause of the malfunction?I didn't find this error code in the operating manual.However, on other models, ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
719 0 0

2025-04-25

Solved
dcbrune
Crewman dcbrune

BE600M1 constantly disconnecting and reconnecting USB

I just purchased a brand new BE600M1 UPS to replace an older APC UPS I had. I also downloaded the latest powerchute software for it. I've hooked up the UPS, and connected the USB cable to my computer...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
1061 0 5
Latest Reply: Teken

Solved
Anonymous user
Anonymous user

BR1500G with new battery reporting low time

I have a BR1500G and just replaced the battery with a new APC 124 battery pack. I installed the battery and left it plugged in for 24 hours with no load. But it reports much lower times than what it ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
2933 0 3
Latest Reply: nyaAPCupss

Solved
Anonymous user
Anonymous user

APC 1500 only/always works only on battery

I recently bought my third APC 1500 UPS. Out of the box, after installing my battery, it starts running on battery and keeps on doing so. My input voltage is 116 volt. Adjusting the sensitivity does no...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
19225 0 26
Latest Reply: marcusfinly

Anonymous user
Anonymous user

The PowerChute Serial Shutdown service did not shut down properly afte...

The PowerChute Serial Shutdown 1.3.0.301 program was installed on a Dell XPS 8940 Windows 10 Pro computer that is connected to a Back-UPS XS 1300G UPS. During a Windows restart or shutdown the Event Vi...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
3766 0 18
Latest Reply: fredkm

Solved
Anonymous user
Anonymous user

be500y-in

dear all, my ups does the following. 1.on no-load power-up red light continuously flashes.although as per manual(user)this indication is only for range setting. 2.on loaded power-up red light is on con...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
1316 0 4
Latest Reply: Rounak

Solved
MG1
Crewman MG1

Bought a new BGM1500 and the LCD doesnt work

I bought a new BGM1500 , connected the red terminal, plugged it in and started it and all the plugs work, the battery work, as well as the LED lights. The information buttom works because I see it cyc...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
1215 0 4
Latest Reply: jamie_mm

anarkikrzysiek
anarkikrzysiek

SMC1500I-2UC reboot after AC restore

Good morning, I have a small problem with SMC1500I-2UC . It is working fine with AC power connected . After I turn off input power it is still working like it should. But after I restore input AC Po...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
537 0 3
Latest Reply: Teken

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