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Bought a new BGM1500 and the LCD doesnt work

APC UPS for Home and Office Forum

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MG1
Crewman MG1
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Posted: ‎2024-06-21 08:53 PM

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Posted: ‎2024-06-21 08:53 PM

Bought a new BGM1500 and the LCD doesnt work

I bought a new BGM1500 , connected the red terminal, plugged it in and started it and all the plugs work, the battery work, as well as the LED lights.  The information buttom works because I see it cycling the LEDs, but the LCD never turns on.  It just stays dark.  Except for the LCD everything seems to function as it should.

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Teken
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Posted: ‎2024-06-25 11:48 AM

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Posted: ‎2024-06-25 11:48 AM

I would suggest you contact APC Technical Support to see if they can help reset the unit. Failing that they can help initiate a RMA for the hardware.

 

You’ll need the purchase receipt, serial number, and a brief description of the problem.

 

Let us know how everything turns out. 

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Teken
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Posted: ‎2024-06-24 11:31 AM

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Posted: ‎2024-06-24 11:31 AM

What happens when you follow the user manual on page 7 which I have appended here.

 

Press the Information button for 0.2 seconds and cycle through the menu?

 

The last option is to turn off the LCD.

 

https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=BU+UM+990-6266C+EN....

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MG1
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Posted: ‎2024-06-24 06:47 PM

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Posted: ‎2024-06-24 06:47 PM

When pressing the information button, the LED around the LCD turns blue, to another color, to off and eventually back to blue again, but as stated, the LCD shows nothing.

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Posted: ‎2024-06-25 11:48 AM

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Posted: ‎2024-06-25 11:48 AM

I would suggest you contact APC Technical Support to see if they can help reset the unit. Failing that they can help initiate a RMA for the hardware.

 

You’ll need the purchase receipt, serial number, and a brief description of the problem.

 

Let us know how everything turns out. 

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jamie_mm
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Posted: ‎2025-04-11 03:08 PM

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Posted: ‎2025-04-11 03:08 PM

I got the exact same problem today with the new BGM1500. Did it turn out to be a hardware issue?

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