Bought a new BGM1500 and the LCD doesnt work

[MG1]

I bought a new BGM1500 , connected the red terminal, plugged it in and started it and all the plugs work, the battery work, as well as the LED lights.  The information buttom works because I see it cycling the LEDs, but the LCD never turns on.  It just stays dark.  Except for the LCD everything seems to function as it should.

[Teken]

What happens when you follow the user manual on page 7 which I have appended here.

Press the Information button for 0.2 seconds and cycle through the menu?

The last option is to turn off the LCD.

https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=BU+UM+990-6266C+EN....

[MG1]

When pressing the information button, the LED around the LCD turns blue, to another color, to off and eventually back to blue again, but as stated, the LCD shows nothing.

[Teken · Accepted solution]

I would suggest you contact APC Technical Support to see if they can help reset the unit. Failing that they can help initiate a RMA for the hardware.

You’ll need the purchase receipt, serial number, and a brief description of the problem.

Let us know how everything turns out. 

[jamie_mm]

I got the exact same problem today with the new BGM1500. Did it turn out to be a hardware issue?