Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84484members
353706posts

ION Setup errors

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

Solved
sesa99134
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
3
238

ION Setup errors

Hello Robert Lee,

 

I think you are able to help me in this case.

Most of the time I'm getting this error trying to paste a DCF file in a meter (ION8XXX series), after to select the dcf file and to initiate dcf pasting this message is shown:

Captura de pantalla 2015-09-15 a la(s) 19.26.14.png

Any idea what is happening here?. I've updated to the last ION Setup version and the error persist.

 

Thanks!.

 

Adelmo


Accepted Solutions
Robert_Lee
Captain Captain
Captain
0 Likes
0
183

Re: ION Setup errors

Hi there,

From the look of the exception, it seems ION Setup is attempting to write to a file (likely the TEMPLATE.LOG file) but is unable to do so for some reason.  Check that the Windows user you have logged on with has full read/write permissions for the ION Setup Config folder (this is typically C:\ProgramData\Schneider Electric\ION Setup but you can view the location from Tools -> Options).

You could also email me (Robert.lee@schneider-electric.com) the DCF file you are pasting and I can look into if there is something that isn't working correctly (you could also send me your TEMPLATE.LOG file if it isn't the cause of the file I/O error).

See Answer In Context

3 Replies 3
Robert_Lee
Captain Captain
Captain
0 Likes
0
184

Re: ION Setup errors

Hi there,

From the look of the exception, it seems ION Setup is attempting to write to a file (likely the TEMPLATE.LOG file) but is unable to do so for some reason.  Check that the Windows user you have logged on with has full read/write permissions for the ION Setup Config folder (this is typically C:\ProgramData\Schneider Electric\ION Setup but you can view the location from Tools -> Options).

You could also email me (Robert.lee@schneider-electric.com) the DCF file you are pasting and I can look into if there is something that isn't working correctly (you could also send me your TEMPLATE.LOG file if it isn't the cause of the file I/O error).

sesa99134
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
1
183

Re: ION Setup errors

Hi Robert Lee,

Thanks you were right, running as administrator everything is ok!!!.

Adelmo

Robert_Lee
Captain Captain
Captain
0 Likes
0
183

Re: ION Setup errors

The final solution then is to use the Administrator account and grant appropriate access control to the user(s) you wish to allow access to that folder.  Use Windows Explorer, open up the folder properties and click on the Security tab.  Add permissions for the user (or group if you wish to have a set of users) and grant them full control.

Here is what it should like after I've added the "Users" group to have the needed access.

security2.png

The latest installer should do this automatically but if you upgrading from an older version, since the folder already exists, the appropriate rights/access might not be assigned properly.