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Later versions of ION Setup (which is feature set aware) will indicate instances where a customer might be downloading a template which doesn't match the feature set on the firmware. If the feature set is lower (i.e. Essential template onto a Standard or Advanced device, a dialog will appear indicating they may be missing features if they proceed.
Ex.
If they attempt to do something that likely wouldn't work at all (ex. Advanced to either a Standard or Essential device), they'll just see a dialog indicating the template isn't compatible at all with the device and no option to proceed.
We give the option to proceed with the lower template due to instances where the user may have sufficient stock of more advanced devices but needs to install a lower product due to urgency (and not willing to wait the order lead time to receive the appropriate product from the factory/sales channel).
Link copied. Please paste this link to share this article on your social media post.
Later versions of ION Setup (which is feature set aware) will indicate instances where a customer might be downloading a template which doesn't match the feature set on the firmware. If the feature set is lower (i.e. Essential template onto a Standard or Advanced device, a dialog will appear indicating they may be missing features if they proceed.
Ex.
If they attempt to do something that likely wouldn't work at all (ex. Advanced to either a Standard or Essential device), they'll just see a dialog indicating the template isn't compatible at all with the device and no option to proceed.
We give the option to proceed with the lower template due to instances where the user may have sufficient stock of more advanced devices but needs to install a lower product due to urgency (and not willing to wait the order lead time to receive the appropriate product from the factory/sales channel).
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