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Ethernet Communication Problem with a PM5560

Metering & Power Quality

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Charles_Murison
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JuanMQT
Lieutenant JG JuanMQT
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Posted: ‎2020-09-21 09:13 AM

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‎2020-09-21 09:13 AM

Ethernet Communication Problem with a PM5560

Dear experts,

 

I have a customer who it's meter PM5560 stop communicating.

When I check the ethernet settings by the meter screen 

WhatsApp Image 2020-09-21 at 11.34.40 AM (1).jpeg

Those exclamation marks doesn't disappear, and I can't comunícate with it.

There is no more devices connected in the LAN.

 

What should I do?

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Ramasamy_N
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Posted: ‎2020-09-29 11:07 PM

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‎2020-09-29 11:07 PM

Hello @JuanMQT ,

 

The meter IP address will be highlighted with !! mark if the Ethernet connection is not stable between meter and host. 

 

Can you please keep the Ethernet cable plugged and power cycle the meter once and check is this behavior?

You can also check this condition with one to one connection (between meter and laptop ) if it above power cycle step is not working. 

 

Regards, 

Ramasamy N

 

 

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Charles_Murison
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Picard

Posted: ‎2020-09-21 05:20 PM

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‎2020-09-21 05:20 PM

Hello @JuanMQT ,

 

What version of Firmware is on the meter?
What is the MAC address of the meter?

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
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JuanMQT
Lieutenant JG JuanMQT
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Posted: ‎2020-09-29 01:40 PM

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‎2020-09-29 01:40 PM

Hello @Charles_Murison, 

 

Firmware 2.4.2

Mac 00:80:67:88:75:48

WhatsApp Image 2020-09-29 at 1.17.58 PM (1).jpegWhatsApp Image 2020-09-29 at 1.17.58 PM.jpeg

 

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Charles_Murison
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Posted: ‎2020-09-29 01:47 PM

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‎2020-09-29 01:47 PM

@Ramasamy_N  any ideas?

 

Charles

 

L4 Prime for Advanced metering and Utilities
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Ramasamy_N
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Posted: ‎2020-09-29 11:07 PM

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‎2020-09-29 11:07 PM

Hello @JuanMQT ,

 

The meter IP address will be highlighted with !! mark if the Ethernet connection is not stable between meter and host. 

 

Can you please keep the Ethernet cable plugged and power cycle the meter once and check is this behavior?

You can also check this condition with one to one connection (between meter and laptop ) if it above power cycle step is not working. 

 

Regards, 

Ramasamy N

 

 

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