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Ethernet Communication Problem with a PM5560

Metering & Power Quality

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JuanMQT
Lieutenant JG
Lieutenant JG
0 Likes
4
825

Ethernet Communication Problem with a PM5560

Dear experts,

 

I have a customer who it's meter PM5560 stop communicating.

When I check the ethernet settings by the meter screen 

WhatsApp Image 2020-09-21 at 11.34.40 AM (1).jpeg

Those exclamation marks doesn't disappear, and I can't comunícate with it.

There is no more devices connected in the LAN.

 

What should I do?

Tags (1)

Accepted Solutions
Ramasamy_N
Commander Commander
Commander
0 Likes
0
800

Re: Ethernet Communication Problem with a PM5560

Hello @JuanMQT ,

 

The meter IP address will be highlighted with !! mark if the Ethernet connection is not stable between meter and host. 

 

Can you please keep the Ethernet cable plugged and power cycle the meter once and check is this behavior?

You can also check this condition with one to one connection (between meter and laptop ) if it above power cycle step is not working. 

 

Regards, 

Ramasamy N

 

 

See Answer In Context

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4 Replies 4
Charles_Murison
Picard Picard
Picard
0 Likes
3
821

Re: Ethernet Communication Problem with a PM5560

Hello @JuanMQT ,

 

What version of Firmware is on the meter?
What is the MAC address of the meter?

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Tags (1)
JuanMQT
Lieutenant JG
Lieutenant JG
0 Likes
2
808

Re: Ethernet Communication Problem with a PM5560

Hello @Charles_Murison

 

Firmware 2.4.2

Mac 00:80:67:88:75:48

WhatsApp Image 2020-09-29 at 1.17.58 PM (1).jpegWhatsApp Image 2020-09-29 at 1.17.58 PM.jpeg

 

Tags (1)
Charles_Murison
Picard Picard
Picard
0 Likes
1
806

Re: Ethernet Communication Problem with a PM5560

@Ramasamy_N  any ideas?

 

Charles

 

L4 Prime for Advanced metering and Utilities
Tags (1)
Ramasamy_N
Commander Commander
Commander
0 Likes
0
801

Re: Ethernet Communication Problem with a PM5560

Hello @JuanMQT ,

 

The meter IP address will be highlighted with !! mark if the Ethernet connection is not stable between meter and host. 

 

Can you please keep the Ethernet cable plugged and power cycle the meter once and check is this behavior?

You can also check this condition with one to one connection (between meter and laptop ) if it above power cycle step is not working. 

 

Regards, 

Ramasamy N

 

 

Tags (1)