Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84394members
353580posts

ION 9000 Error "problem programming RMP network"

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

Solved
james_bougie_gp
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
12
1656

ION 9000 Error "problem programming RMP network"

We are trying to load a DCF file into an ION9000 meter using ION Setup and we get the following error " problem programming RMP network"  The meter has the same firmware as the original meter.

Tags (1)

Accepted Solutions
Robert_Lee
Captain Captain
Captain
0
1611

Re: ION 9000 Error "problem programming RMP network"

Actually it seems the fixed file won't be available until the upcoming release next Wednesday.

 

I've attached the needed replacement file (LABELS.INI) which you should simply copy over the existing one if the following folder:

 

C:\ProgramData\Schneider Electric\ION Setup

 

[Edit] Exchange isn't allowing me to upload files so here's a link to a new build (3.2.20274.01) with the included file in it:

https://schneider-electric.box.com/s/1a3ffh1nf189ggdvene4sfg1j8frzdk6

 

 

See Answer In Context

Tags (1)
12 Replies 12
Tom_Stevenson
Picard Picard
Picard
0 Likes
11
1652

Re: ION 9000 Error "problem programming RMP network"

Hi James - is it a factory supplied DCF?  If not, how was it generated?


Thanks


Tom

Tags (1)
Tom_Stevenson
Picard Picard
Picard
0 Likes
9
1649

Re: ION 9000 Error "problem programming RMP network"

RMP is an acronym for "Rapid meter programming" which is a mechanism for sending complete ION frameworks to a device.  Is is possible you are pasting a framework/template created with a newer version of firmware and now you are pasting to a meter with different or older firmware?  Additional context on firmware version and DCF creation would help.

Tags (1)
james_bougie_gp
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
0
1647

Re: ION 9000 Error "problem programming RMP network"

It was not a factory supplied DCF.  I generated it using ION Setup and the store to file.

 

 
 

 

export.png

Tags (1)
james_bougie_gp
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
8
1645

Re: ION 9000 Error "problem programming RMP network"

Both meters have the same firmware.  Ver 002.002.001

Tags (1)
Tom_Stevenson
Picard Picard
Picard
0 Likes
7
1642

Re: ION 9000 Error "problem programming RMP network"

Is it possible you created the template with an ION9000T meter and you are now trying to paste to a standard ION9000?  The TEMPLATE.LOG file may give you additional insights on the error.  

Tags (1)
james_bougie_gp
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
6
1639

Re: ION 9000 Error "problem programming RMP network"

ow do you determine what the meter type is?

Tags (1)
Tom_Stevenson
Picard Picard
Picard
0 Likes
5
1637

Re: ION 9000 Error "problem programming RMP network"

If you look in the ION Setup wizard, the base device type is the first entry "FAC1 Device Type".  For the 9000T, I have put a green box around the FeatureSet - HSTC = "High Speed Transient Capture".  This feature set includes 3 additional ION module types that won't work with the "Standard" feature set.

 

IONSetup.jpg

Tags (1)
james_bougie_gp
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
4
1634

Re: ION 9000 Error "problem programming RMP network"

Both meters are standard.

Tags (1)
Charles_Murison
Picard Picard
Picard
0 Likes
3
1630

Re: ION 9000 Error "problem programming RMP network"

Hello @james_bougie_gp 

 

If you hold down the Alt key while clicking the send button in ION Setup, you will see a popup asking if you want to disable RMP. You can try uploading the framework without RMP (much sower) and then check the template log to see if there is a specific error returned from the meter.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Tags (1)
Robert_Lee
Captain Captain
Captain
0 Likes
1
1617

Re: ION 9000 Error "problem programming RMP network"

Make sure you are using the latest version of ION Setup (3.2.20246.01) found here:

https://www.se.com/ww/en/download/document/ION_Setup_Latest_Release/

Or simply select Help -> Check For Update and follow the prompts to open a browser to the same location.

There was an missing entry in one of the files for one of the Data Mapping modules which might be affecting how the paste is operating.

Tags (1)
Robert_Lee
Captain Captain
Captain
0
1612

Re: ION 9000 Error "problem programming RMP network"

Actually it seems the fixed file won't be available until the upcoming release next Wednesday.

 

I've attached the needed replacement file (LABELS.INI) which you should simply copy over the existing one if the following folder:

 

C:\ProgramData\Schneider Electric\ION Setup

 

[Edit] Exchange isn't allowing me to upload files so here's a link to a new build (3.2.20274.01) with the included file in it:

https://schneider-electric.box.com/s/1a3ffh1nf189ggdvene4sfg1j8frzdk6

 

 

Tags (1)
james_bougie_gp
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0
1608

Re: ION 9000 Error "problem programming RMP network"

Disabling RMP allowed the file to be loaded without issues

 

Tags (1)