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EcoStruxure IT Forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

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EcoStruxure IT Forum

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Informational
JLehr
/html/rank_icons/Sisko_20x20.png JLehr /html/rank_icons/SE-Employee.png

AI-ready infrastructure starts here!

Discover how Schneider Electric is helping IT leaders prepare for the future. In the Gartner® 2025 Hype Cycle, we’re recognized across 7 emerging technologies - including DCIM, Direct-to-Chip Liqu...
EcoStruxure IT icon_circle EcoStruxure IT Forum
231 1 0

2025-09-16

Informational
JLehr
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Facing the AI Challenge in Distributed IT?

As AI reshapes the digital landscape, visibility, resilience, and efficiency are more critical than ever. Schneider Electric’s CTO, Zach Nimboorkar, turned to our own solutions to meet these demand...
EcoStruxure IT icon_circle EcoStruxure IT Forum
310 1 1
Latest Reply: cdd

Informational
JLehr
/html/rank_icons/Sisko_20x20.png JLehr /html/rank_icons/SE-Employee.png

EcoStruxure IT Advisor 9.5.2 released

We're excited to announce the release of EcoStruxure IT Advisor 9.5.2! This release is packed with new features and improvements in the web client. Key Highlights Infrastructure tier managemen...
EcoStruxure IT icon_circle EcoStruxure IT Forum
630 3 0

2025-07-15

Solved
Anonymous user
Anonymous user

WELCOME TO THE ECOSTRUXURE IT FORUM

The EcoStruxure IT forum makes it easy for data center professionals from all over the world to connect and exchange knowledge. Diversity is our strength. To keep our community happy and productive, we...
EcoStruxure IT icon_circle EcoStruxure IT Forum
22085 17 8
Latest Reply: JLehr

Solved
DCIM_Support
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SMTP/Gmail = SMTP configuration error

Greetings. I'm having problems to configure Notifications->E-mail in NetBotz 250. All the time i get "SMTP configuration error". I'm using Gmail: smtp.gmail.com Hope to hear from you ASAP and th...
EcoStruxure IT icon_circle EcoStruxure IT Forum
3116 0 4
Latest Reply: DCIM_Support

DCIM_Support
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Visio Stencils for Netbotz

Hi All, So I've spent a while looking around in the normal places for Visio stencils of Netbotz with no luck, does anyone know if there's some hidden away anywhere and willing to share? Thanks,Scott ...
EcoStruxure IT icon_circle EcoStruxure IT Forum
2197 0 3
Latest Reply: DCIM_Support

DCIM_Support
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ModBus value convertation in DDF

I have a RS485/Ethernet converter connected to BEK3 Generator controller. When Generator is not running the value of Generator's voltage and frequency is 65535. could you please help, how to convert ...
EcoStruxure IT icon_circle EcoStruxure IT Forum
2168 0 17
Latest Reply: DCIM_Support

Solved
DCIM_Support
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DCO: Vertical CACS object in genome bundle - cannot place on floor?

A customer is deploying a solution with multiple vertical Cold Aisle Containment Systems. We recommended them to create a genome bundle for faster deployment. So far, so good. For some reason, it is...
EcoStruxure IT icon_circle EcoStruxure IT Forum
780 0 3
Latest Reply: DCIM_Support

DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

DCE backup on server's datastore

Hello! Can someone please provide an example, how to set the backup of DCE on server's data store! The virtual machine with DCE installation (v7.4.1) is installed on that server too. Best regards...
EcoStruxure IT icon_circle EcoStruxure IT Forum
716 0 2
Latest Reply: DCIM_Support

Solved
DCIM_Support
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Error 404- How to download DCO offline software alternatively

Hi all I want to download the DCO offline demo software, but the web page seems to be taken down for some reason, is there an alternative way of downloading it? The URL is :Product Demos Thanks...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1980 0 7
Latest Reply: DCIM_Support

Solved
DCIM_Support
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DCE Firmware download via proxy

Hi All, Is it possible to configure DCE to download firmware updates directly from APC via an internal proxy server? Thanks, Scott (CID:125209846)
EcoStruxure IT icon_circle EcoStruxure IT Forum
1667 0 8
Latest Reply: DCIM_Support

DCIM_Support
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Advance View - Citrix

Hi All, Is 'Advance View' compatible with terminal servers platforms such as Citrix? Thanks, Scott (CID:125209841)
EcoStruxure IT icon_circle EcoStruxure IT Forum
646 0 2
Latest Reply: DCIM_Support

DCIM_Support
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DCE Backup Mount fails

After several months of success I can no longer mount a network share for DCE backups. The server does have GPO requiring NTLMv2 and 128 bit security. I am using 7.4.3.26 which gives me NTLMv2 as a p...
EcoStruxure IT icon_circle EcoStruxure IT Forum
1336 0 7
Latest Reply: DCIM_Support

DCIM_Support
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Data Center Expert Upgrade Support

Hello, I need some assistance upgrading my Data Center Expert v7.2.6.24 appliance to the latest version. Its there a technical support # I can call? (CID:125209602)
EcoStruxure IT icon_circle EcoStruxure IT Forum
607 0 2
Latest Reply: DCIM_Support

Solved
DCIM_Support
/html/rank_icons/Picard_20x20.png DCIM_Support

DCO LAB java error when put an asset in a rack

With DCO LAB 8.1 when I try to put an asset in a rack after create a new room I get the following java error Best regards, Enric Climent (CID:125209548)
EcoStruxure IT icon_circle EcoStruxure IT Forum
754 0 4
Latest Reply: DCIM_Support

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