Asset Definition service for DCE DDFs and Gateway device support

[EcoStruxureIT]

March 2023

Device Definition Files (DDFs) for assets from the following data center infrastructure device manufacturers are included with an active Data Center Expert (DCE) Software Support contract for all monitored nodes or IT Expert (ITE) subscription:

• Eaton
• Vertiv
• Raritan
• Server Technology
• CyberPower
• Tripp Lite
• Stultz

Existing and new DCE and ITE customers can request standard DDFs for assets from these manufacturers without incurring additional cost.

Customers who require customized DDFs, and customers with assets from manufacturers that are not included in the support contract or subscription, can request DDFs at a much lower cost.

Please contact your local sales representative for pricing and availability.

Asset Definition is a paid service for new, third party Device Definition File (DDF) requests for Data Center Expert or EcoStruxure IT Gateway device support for devices not included in the Gateway device library.

If any of your power and cooling devices are unsupported by the Gateway or by Data Center Expert, you can purchase this service to create and program support for up to twenty devices, including up to three revisions.

Device support purchased for individual devices is designed to be compliant for either Data Center Expert or EcoStruxure IT Gateway, not both.

Support for devices will be delivered on a pre-defined date. Pricing is customized based on the number of DDFs you request. 

The Data Center Expert DDF repository and EcoStruxure IT Gateway Device Library now contain the most commonly requested DDFs. Support for additional third party devices from manufacturers that are not included in your DCE software support contract or IT Expert subscription can only be added through the Asset Definition service. 

Data Center Expert software support contracts and IT Expert subscriptions include the following IT manufacturers: Eaton, Vertiv, Raritan, Server Technology, CyberPower, Tripp Lite, and Stultz.

DDF requests for APC devices are free of charge.

How to request device support using the service

The Asset Definition service is available for requests to monitor third party devices in EcoStruxure IT Gateway, IT Expert, and Data Center Expert, and to use the EcoStruxure Asset Advisor service.

Contact support to submit a request

For more information about asset definition and other custom services, go to https://www.se.com/us/en/product-subcategory/7830-management-software-services/