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EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

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Request a DDF using the Asset Definition service - learn more
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EcoStruxure IT forum

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Informational
JLehr
/html/rank_icons/Sisko_20x20.png JLehr /html/rank_icons/SE-Employee.png

AI-ready infrastructure starts here!

Discover how Schneider Electric is helping IT leaders prepare for the future. In the Gartner® 2025 Hype Cycle, we’re recognized across 7 emerging technologies - including DCIM, Direct-to-Chip Liqu...
EcoStruxure IT icon_circle EcoStruxure IT forum
180 1 0

2025-09-16

Informational
JLehr
/html/rank_icons/Sisko_20x20.png JLehr /html/rank_icons/SE-Employee.png

Facing the AI Challenge in Distributed IT?

As AI reshapes the digital landscape, visibility, resilience, and efficiency are more critical than ever. Schneider Electric’s CTO, Zach Nimboorkar, turned to our own solutions to meet these demand...
EcoStruxure IT icon_circle EcoStruxure IT forum
244 1 1
Latest Reply: cdd

Informational
JLehr
/html/rank_icons/Sisko_20x20.png JLehr /html/rank_icons/SE-Employee.png

EcoStruxure IT Advisor 9.5.2 released

We're excited to announce the release of EcoStruxure IT Advisor 9.5.2! This release is packed with new features and improvements in the web client. Key Highlights Infrastructure tier managemen...
EcoStruxure IT icon_circle EcoStruxure IT forum
519 3 0

2025-07-15

Solved
Anonymous user
Anonymous user

WELCOME TO THE ECOSTRUXURE IT FORUM

The EcoStruxure IT forum makes it easy for data center professionals from all over the world to connect and exchange knowledge. Diversity is our strength. To keep our community happy and productive, we...
EcoStruxure IT icon_circle EcoStruxure IT forum
21980 17 8
Latest Reply: JLehr

Anonymous user
Anonymous user

IT Expert reports an error when mass configuring Rack Access PX-HID us...

Hi team, I am using IT Expert to mass configure user accesses on several Rack Acces PX-HID. When running the mass configuration, IT Expert reports an error for some values (see attached file). B...
EcoStruxure IT icon_circle EcoStruxure IT forum
1911 0 1
Latest Reply: Anonymous user

Solved
Gianluca
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Floor tile airflows did not add up to downflow CRAC airflows - Calcula...

Hi customer with Dco 8.3.2 is getting an error when he is trying to "Cooling Plane Type - Calculated Plane" the error is "Floor tile airflows did not add up to downflow CRAC airflows" i have also...
EcoStruxure IT icon_circle EcoStruxure IT forum
2148 0 3
Latest Reply: Jef

Solved
jzurera
/html/rank_icons/LtCommander.png jzurera

Netbotz 750 DDF request

Hi, we have an installation with DCE 7.8 and IT Advisor 9.0.4. We have a Netbotz 750 with wireless sensors and we do not see them in IT Advisor with the DDF Netbotz 750 v17 installed in DCE. If we re...
EcoStruxure IT icon_circle EcoStruxure IT forum
2275 0 5
Latest Reply: APC_Steve

Solved
Gianluca
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Dco-ITA - Power Outlet Select - AP8881 and AP8481

Hi All in a customer DC there are various RPDU AP8881 and AP8481 With AP8881 i can choose Power Outlet With AP8481 No Is that an issue of Genoma? thanks
EcoStruxure IT icon_circle EcoStruxure IT forum
2046 0 4
Latest Reply: Gianluca

Solved
Anonymous user
Anonymous user

How to add a floor plan (image attached)

Hi All, I'm trying to add a floor template (a squares background) to my physical room, but not sure how to add it. can someone please guide me on how to add the following? 1) floor template (a square...
EcoStruxure IT icon_circle EcoStruxure IT forum
2480 0 4
Latest Reply: Anonymous user

Anonymous user
Anonymous user

DCE 7.4.3 not receiving updates from monitored devices

Hi, My client is running DCE 7.4.3 on a physical Enterprise server. They server is a bit old but still functional. We have an issue where some of the devices have communication issues (communication ...
EcoStruxure IT icon_circle EcoStruxure IT forum
3133 0 8
Latest Reply: ATrabert

Solved
SESA380953
SESA380953 /html/rank_icons/Retired-User.png

IT expert: Surveillance license to centralize Netbotz cameras

Could someone support me to clarify if IT Expert (Cloud based) is enabled to centralize Netbotz Cameras? Maybe it look like a simple question, but the demo which I have access as not enabled some ne...
EcoStruxure IT icon_circle EcoStruxure IT forum
2152 0 3
Latest Reply: Jef

Solved
sesa116930
sesa116930 /html/rank_icons/SE-Employee.png

IT optimize and portal installation newer version of windows 2019

Hi All, One of our customer has IT optimize and portal installed in Windows 2008 server and want to migrate it to newer version of windows 2019 server . We want to know will portal and it optimize can...
EcoStruxure IT icon_circle EcoStruxure IT forum
1105 0 1
Latest Reply: gsterling

Solved
Gianluca
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ITA 9.1.0 - Energy Cost Report

Hi All last week i have upgrade a Dco to ITA 9.1.0. backup ad restore was ok. how long customer have to wait to generate Energy Cost Report? thanks a lot
EcoStruxure IT icon_circle EcoStruxure IT forum
3718 0 12
Latest Reply: Jef

Solved
Anonymous user
Anonymous user

Two compartment rack in DCO's genome

Hi Guys, Out client HKUST has 2 compartment rack in data center. But i checked the updated genome, I didn't see 2 compartment rack's genome, even for other band's rack. Do you have any suggestion a...
EcoStruxure IT icon_circle EcoStruxure IT forum
1374 0 2
Latest Reply: Anonymous user

Solved
aashraf
/html/rank_icons/Lieutenant_JG.png aashraf /html/rank_icons/SE-Employee.png

NetBotz Application Was Not able to Load

Dear Gents, In one of our projects, While updating qty:20 of NetBotz-250 firmware the result was all succeeded except 1 NetBotz gives a communication failure error. And when tried to access its web-c...
EcoStruxure IT icon_circle EcoStruxure IT forum
4578 0 3
Latest Reply: Anonymous user

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