bh500net APC Back-UPS HS 500 username and password problem

[Anonymous user]

I logged into the unit via the web interface with the default username of "apc" and default password of "apc". Used IE of course since Firefox isn't supported.

I went and tried to change the username and password. I used a complicated password that had capital letters and an Exclaimation point "!" in it. And I change the username to "admin". I hit ok and it said are you sure, and I said "yes". Now I can't log in. It is like it scrambled my password. I'm 100% sure I know the password, and since the password box didn't obfuscate it, I know i didn't misstype it when I originally typed it in.

I tried popping the front cover off of the unit and doing a manual reset with a paperclip. I did that while the unit was turned on, with the unit turned off, and even with the unit unplugged. Tried it for 5 seconds like the manual says, even tried for up to 30 seconds. Tried holding it while powering it off, unplugging, and powering on. Nothing works. When I try to log back in with the original username/password of apc/apc, it won't take it.

What can I do? Is this defective and do I need to return the unit to the place of purchase? Is there another way I can reset the password? maybe some other utility I can run?

Thanks in advance!

Dave

[Anonymous user]

Same Problem Here:

Serial number is AB1123846214

[BillP]

A PM has been sent to cclein.

[Anonymous user]

I to have this problem my serial no. is AB0843821006.

[Anonymous user]

I have the same password issue as well, the Serial Number is: AB1028808514

Thanks,
Ben

[BillP]

A PM has been sent to fillsing, Cache22 and glandry

[Anonymous user]

Thanks JonPro!

/Bengt

[Anonymous user]

Yet another request 😉

Credentials for AB0846823097 please.

Failing that - information on how to disable the audible alarm without having to turn off the UPS would be welcome....

[Anonymous user]

Hello, I have the problem of the username and password unrecoverable with the reset default, my UPS has a serial AB0745824189
please help me.

[Anonymous user]

Hello, I have the problem of the username and password unrecoverable with the reset default, my UPS has a serial AB0745824189
please help me.

[BillP]

A PM has been sent to chki, nickd and mauvir.

[Anonymous user]

Hello
Please help!
Serial 5B0826T05456
Many thanks.

[Anonymous user]

Hello,

I have the same problem...
SN is AB1025822468
can you help?

[Anonymous user]

clarkson wrote:
It has been confirmed by APC that this unit does not have full character support. Unfortunately, at this time, there is no word of a planned revision.

I believe only "0-9","a-z", "A-Z", "-_.*(space)" are supported for the username and password fields. The lack of support for more special characters is unfortunate, but a pretty secure user and password combination should be able to be generated with that range of characters.

I had to call in to get back into my Back-UPS HS 500 today (am currently working on an ancient computer and didn't want to rely on the web on it--too slow) and discovered another problem password that fits into the "only numbers, letters, and spaces" scheme. Apparently, you can't use "backups" as part of your password.

I almost certainly used some variation of that (BackUPS, Back-UPS, back-ups, backupshs, etc.) as my original password because I don't need to get into it often and wanted something very obvious. I thought I must have included the forbidden hyphen in the original one, but after I successfully got back into the configuration menus, I changed my login to my preferred username and the password of "backupshs" and was back in the same boat. Luckily, the backdoor credentials still worked and I then changed it to something without "backups" in it at all. (I did not rigorously test all variations of passwords with "backups" in them, so this is merely slightly-educated guesswork.)

(Posting for those like me who are getting all their information on this issue from this thread. Btw, Mike, the support person I talked to on the phone, was not initially aware of how to get into a locked-out HS 500, but I pointed him to this thread and he found what he needed. So even though I used phone support, it was probably this thread that got me back in. Thank you to everyone here who figured it out, and thanks also to Mike for checking here!)

Kira

[BillP]

Hi

********* solved

I have the same problem with BH500NET. I used a password with an exclamation mark and now I can't get back in.

From the web browser:
Technical Parameters
Model: APC Back-UPS HS 500
Serial number: AB0919800708
Firmware revision: l1
Web firmware revision: l5
UPS date of manufacture (mm-dd-yyyy): 05-04-2009
Battery replacement date (mm-dd-yyyy): 05-04-2009

Can you please send me the backdoor password so I can reset the UPS?

Thanks in advance

Evan

Message was edited by: ecroskery

[Anonymous user]

The logon page says valid entries are 20 or fewer characters in length, which "backupshs" fits in, for both username and password. That's why I figured it might be that it had "backups" in it.

Kira

[BillP]

Hi, Cannot access UPS either, ay chance of sending me the backdoor credentials?

AB1105827573

[Anonymous user]

Hello,

I have the same problem...
SN is AB1025822468
can you help?

[Anonymous user]

hey, anybody... beep-beep!

[BillP]

A PM has been sent to Topan. It has the username and password.

[BillP]

I'm considering buying the Back-UPS HS 500 but a quick Google search brought up this thread. Given how many months this thread has been going for, I'm really surprised there is no official statement about this.

One of the things that caught my attention with this unit is the fact I could administer it over the network using a web interface. However I've seen a few really disappointing aspects of this device 1) firmware not upgradable (unheard of these days for this type of device), 2) doesn't work with Firefox - a strong indication that is uses some old fashioned non-standards compliant web interface that surely must be desperately in need of updating, 3) doesn't accept secure passwords.

The frustrating thing is, I cannot find any alternative products. The lack of Mac software for the other UPS's is quite frustrating - whilst I do like the simplicity of being able to configure the essentials such as shut down times etc within OS X, there are features unavailable such as doing run time tests.

My preference would be for APC to provide network accessibility for all models, and for them to run in all modern browsers.

[Anonymous user]

Hello,

I have to same problem. I have UPS BH500|NET and i can`t login to the device. Can You help me? SN: 3B1130X49449

Message was edited by: krislukas

[Anonymous user]

@ Sitenett and Melanxolik Pm's sent with passwords reset

[voidstar_apc]

>
The frustrating thing is, I cannot find any alternative products. The lack of Mac software for the other UPS's is quite frustrating - whilst I do like the simplicity of being able to configure the essentials such as shut down times etc within OS X, there are features unavailable such as doing run time tests.

My preference would be for APC to provide network accessibility for all models, and for them to run in all modern browsers.
>

I, too, wish APC had better OS X support.

I'm not sure if you've looked into the latest SmartUPS. The LCD display allows configuring the UPS without needing a computer, and you can install a Network Management Card into the SmartSlot which has (in my extremely biased opinion) a modern web interface that is usable on the Mac and is better than PCBE on Windows. You can check it out [the test drive here|http://testdrive.apc.com/card.htm].

[BillP]

Thanks for the suggestions. Unfortunately the Smart-UPS are a bit too expensive for my requirements, especially with the network card added. I'm currently using a Back-UPS RS 1500 with an additional battery pack which is fine for my needs.

I did a quick Google and found there is an open source project, and installed APCUPSD which has allowed me to perform a battery runtime calibration and change settings such as alarm etc. This is really all I was missing. Unfortunately it's not very use friendly - you need to run things like apctest in the terminal. I think for every day use the built in OS X support is nicer, but with my UPS being nearly 5 years old I thought I'd see what the runtime was like now.

I've ordered the HS500 - if it really does require access using Explorer I'll have to use VMWare. Daft really - using a web interface not making it universally accessible.

[BillP]

username and password sent to ecroskery

[Anonymous user]

Hello,

I have to same problem. I have A UPS BH500NET and i cannot login to the device. SN: 3B0920X33293

Message was edited by: JCB001

[BillP]

thanks, that worked

[BillP]

I apoligize to everyone being notified by this thread; but it appears that this is the place to get your "Exclamatory" problem problem resolved promptly. Lockout from ! in password on a Model: APC Back-UPS HS 500
Serial number: AB0733821287

A side note: I wish APC would expand on this type of UPS and improve its functionality like adding a JAVA based single station KVM over IP allowing the user not only the ability to Hard Power Cycling a machine remotely but also being able to get into the bios remotely.

[Anonymous user]

Could somebody help me out; I have the same lockout problem and the reset only resets the IP address.

S/N: 3B1106X31546

[BillP]

A PM has been sent to abbb.

[BillP]

Good day Luke. I've already sent your login credentials thru PM.

[Anonymous user]

hi, i have an apc hs500 could you help my S/N is :3B1026X03339
thank you
luke

[Anonymous user]

Well, while you're at it, give me mine. AB0736827210

So while I'm here, I have another grave concern about this unit other than the atrocious web interface. First off, I noted from a previous post that these things are being sold recently still with firmware I1/I5. Well, mine was manufactured in September 2007 and it has the same firmware. Really? 5 years with the same buggy firmware? What is scarier is that the copyright message on the login page is from 2002. So while this thread is approaching its 2nd birthday with no forward looking statements from APC, the issue has been around much longer, at least 5 years and as much as a decade... OK, here's my problem.

So this unit has been sitting unused for a while, and of course the battery is flat. Well, while I was waiting to get a new one, I disconnected the old one, then logged into the thing to make sure it was still communicating. It picked up a DHCP address, I logged into it with the defaults, and to my surprise, it told me the battery was fully charged and I had 57 minutes of runtime available. Ran a self test, no change. Pretty good runtime for no battery.

Hmm, an update. I just unplugged the thing to make sure I hadn't actually had a battery in there, (I didn't) and it powered down. Now, when I plug it in, it buzzes loudly in bizarre patterns while the on battery light flashes constantly. I tried reconnecting the battery, which had just a little juice, and it changed pitch, shifting whining sounds, I can't turn it off from the button, no network interface, etc. My coworker got annoyed and I had to unplug it. I think it's toast.

[Anonymous user]

Ooops, I requested help from another poster by mistake. I see that I probably should be replying to YOUR posts... Help!

I'm also locked out of a BH500NET after specifying a complex password. Serial #: AB1130836611

Cheers!

[BillP]

Hello I have a problem: the password is not reset.
Back-UPS HS 500
SN: AB0509340054
Help please.

[Anonymous user]

Hello , I have the same problem. Reset don't help. My serial number is AB0509141349.
Thanks.

Peter

[Anonymous user]

sent PM's to topan and tommajer with your passwords reset

[Anonymous user]

Hello, the password does not work. I found that the sticker is different serial number than the web browser interface, the UPS. My serial number is entered in the browser is AB0509140349.

Thanks again for your help,
Peter

[BillP]

A PM has been sent to VGutnik.

[Anonymous user]

good morning
Today I found the problem described here on the forum I hope that some kind soul help me below the Serial UPS
3B0950X82624
thanks

[BillP]

A PM has been sent to focal.

[Anonymous user]

Same problem here. Tried the software and hardware reset methods and neither works.
Serial number: AB0926829034

[Anonymous user]

UP

[Anonymous user]

Please send the backdoor credentials. Used a password with !.

APC Back-UPS HS 500

Serial number:     AB0803807412

[Anonymous user]

hello! password you sent isn't working again, but i have read tommajer's message and noticed that serial on sticker is different than serial on web
so that's my serial in web-control: AB1041854330

thanks

[BillP]

PM sent to Michael/HaDeZ

[Anonymous user]

While I am sad to see that this thread was even required, and has achieved nearly 10 pages or posts, I am happy that it was able to help so many people resolve the issues that I too had. I sure hope somebody at APC is paying attention to this and makes sure their programmer handle passwords better, and provide error messages for passwords that they consider invalid. (I am a programmer by trade, and this was just some real bad quality control here) Its a shame that I'm currently stuck with a backup that is in my mind carrying a huge defect in it, but that is just something I'll have to take care of during my next backup purchase decision.

[Anonymous user]

Hi there,

I Have the same password problem.
My Serial: AB1025822633

Can you send me credentials?

[BillP]

Hello Ansmann,

Your login credentials has been sent thru PM.

[BillP]

Chris and Bill, a PM has been sent to your Inbox.