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APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

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APC UPS for Home and Office Forum

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HeyChris
HeyChris

BR1500MS2 120V - High Transfer Voltage

Hello,I have a brand new BR1500MS2 120v unit. When reviewing the Power Chute Power Settings, the software is not allowing a manual change to 142vac. Nor any value for that matter. (Please enter a va...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
370 0 1
Latest Reply: Teken

ausrname
ausrname

APC UPS 450VA Battery Backup Surge Protector, BN450M Backup Battery Po...

The UPS beeps once every 5 minutes or so, its a continuous single beep. The light is solid green, I tried turning it off and unplugging it already. I keep looking online for a clue but the answers or...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
506 0 1
Latest Reply: Teken

timdau
timdau

Looking for a 1500va UPS that will charge off my generac generator

I have a bunch of cyberpowers and none of them will charge off my generator. I guess the power isn't clean enough. I have tried running a light or a hair dryer and it didn't clean up the power enough...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
1335 0 1
Latest Reply: Teken

lanierbrian
lanierbrian

SMC1500C cannot register

I am unable to register our device on smartconnect.apc.com. I get the following error: Unable to add device - ensure that the Product ID and Product Key provided are correct. If you have connected ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
2335 0 3
Latest Reply: Teken

CannaITGuy
CannaITGuy

APC Smart Portal all of a sudden says new UPS "lost communication" and...

JUST installed a brand new APC Smart 1500C yesterday afternoon. Connected to Smart APC Portal, bought advanced license and setup outlet control - life was good. Today I get an email that it lost commun...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
387 0 0

2025-09-30

LakenheathCPS
LakenheathCPS

SMT1500IC, unable to reach Internet

How do I configure a proxy server for Internet access?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
293 0 0

2025-09-30

alphakilo59
alphakilo59

Forced Power-Cycle with Back-UPS BX500MI

Hello, let me 1st leave a few words on myself. I'm retired, was working in networking-business for some 30 years and have some experience in IT/OSs/programming from that. I recently bought 2 new AP...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
354 0 0

2025-09-29

pete991
pete991

Is there any brand or model that actually lasts more than 2-3 years?

My UK model of Back-UPS 850 has failed after only 2.5 years, definitely due to hardware failure and not battery as I threw a non-oem like for like battery AND a APC OEM battery (generously provided by ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
2538 0 3
Latest Reply: Teken

zuhnc
zuhnc

UPS won't switch from battery to generator.

I have multiple APC UPS's. All of them except the BackUPS 1000 will run on my generator. Onan 15KW gaseous generator, electronic governor for 60Hz (+/- 1/2 Hz), and electronic voltage regulator to keep...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
2522 0 3
Latest Reply: Teken

DrDawn
DrDawn

UPS ES 750 occasional beep

I have a UPS ES 750 (model BE750G) that beeps occasionally. I hear a 1-2s beep, then nothing for an hour or two. Then it may beep again. Power light stays green as far as I can tell. (I'm not fast enou...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
722 0 1
Latest Reply: Satgate

Solved
fedd3
fedd3

PowerChute Serial Shutdown: emails not being received

I configured Serial Shutdown's email notification and hit Test, but nothing is coming through. Our mail server settings have been confirmed as correct by our hosting service. They - and I - suspect tha...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
1760 0 6
Latest Reply: nahumb

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