Smart-UPS X 1500 & AP9630 problem during power outage

[BillP]

Hello, I have Smart-UPS X 1500 with AP9630. Everything is fine and working. But during power outage the network card cant read data from UPS. 

It says "UPS: Lost the local network management interface-to-UPS communication." I have no data from UPS during power outage, so I cant see remaining backup time in my Cacti graphs and so on.

Could you give me an advice please?

Here is my configuration...

Model

Smart-UPS X 1500

SKU

SMX1500RMI2U

Serial Number

AS1226116421

Firmware Revision

UPS 09.1 (ID20)

Manufacture Date

06/30/2012

Apparent Power Rating

1440  VA

Real Power Rating

1200  W

Internal Battery SKU

APCRBC115

External Battery SKU

SMX48RMBP2U

Model Number

AP9630

Application Module

Name

sumx

Version

v6.5.0

APC OS (AOS)

Name

aos

Version

v6.5.0

[BillP]

Hi Jakub,

This is typically an issue with the logic of the UPS itself.  What you could try yourself is a Brain Dead procedure, this is essentially the same as restarting your computer, you can follow the instructions outlined in the FAQ below.

http://www.apc.com/us/en/faqs/index?page=content&id=FA156611

If you are still experiencing issues after that, I would recommend you call into our tech support line for further support.

- Ben

[BillP]

You could also try to restart the AP9630's management interface first too which is a little less intrusive than restarting the UPS. To do this, go to Control->Network->Reset/Reboot and choose the first option, Reboot Management Interface. This has no affect on the UPS output. It is a quick step to try before what Ben suggested which very well could also be needed later.

[BillP · Accepted solution]

OK, thank you both!

I will try cold reset and braindead my UPS. 

I have reset NMC management interface already.