Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey
What happens if there is a power outage during a UPS firmware upgrade?
Frequently Asked Questions
Search in
Improve your search experience:
Exact phrase→Use quotes " "(e.g., "error 404")
Wildcard→Use * for partial words(e.g., build*, *tion)
AND / OR→Combine keywords(e.g., login AND error, login OR sign‑in)
Keep it short→Use 2–3 relevant words, not full sentences
Filters→Narrow results by section(Knowledge Base, Users, Products)
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
A UPS firmware upgrade cannot be initiated if the UPS is On battery.
If a firmware upgrade is already in progress when the input power is interrupted:
– Once the firmware upgrade was initiated with Output Power Off, the firmware upgrade will complete.
– If the firmware upgrade was initiated with Output Power On, power supply from the UPS to the connected devices will be interrupted, and connected devices will not be shut down gracefully. The firmware upgrade will complete successfully.