Why did I receive an email from SmartConnect?

[CDiggin]

If you have received an email and you want to know why, choose the type of email you have received from the list below to find out more.

I have received an Upcoming changes to your SmartConnect account email

If you have received this email, your device’s free remote UPS monitoring period is due to expire.

When your device’s free monitoring period has expired, your device is set to Basic Monitoring. To reactivate full features, you can Buy a SmartConnect Subscription via Schneider Exchange or a local reseller.

I have received a Reset Password email

If you requested a password reset for your Schneider Electric account and you have received an email, click on the reset link in the email to reset your account password.

If you received a password reset email from support@smartconnect.apc.com and you do not currently have a Schneider Electric account, ignore the request to reset your account password.

If you receive additional unsolicited emails, contact APC Customer Support.

I have received a Welcome to Schneider Electric email

If you signed up for a Schneider Electric account, click on the activation link in the email to confirm your email address and activate your account.

If you have not signed up for a Schneider Electric account, ignore the activation email you have received. 

If you receive additional unsolicited emails, contact APC Customer Support.

I have received an Email Event Notification

Event Notifications notify you about your UPS Events.

To Unsubscribe: 

1. Open the unsolicited email notification.
2. Click on the Unsubscribe from Email Event Notifications link.
3. You will receive confirmation that you are no longer subscribed to email notifications.

To Resubscribe

1. Log in to the Web Portal.
2. Visit Email Notifications.
3. Create a notification and select your email notification preference. For more information, see Notifications.
4. Click Save Settings 

NOTE: Only the account owner who has registered the UPS can manage notification options.

If you have configured your notification preference but you are not receiving notifications from Schneider Electric, firstly check that your device is on a Standard or Advanced plan, and then contact APC Customer Support.

NOTE: If your device generates a large number of notifications within a short period, Event Notification will automatically be temporarily disabled. For more information, see "I have received an Event Notifications Disabled alert" below. 

I have received an Event Notifications Disabled alert

If your device generates over 6 notifications within a 30 minute period, Event Notifications will automatically be disabled for 7 days for this device.

When Event Notifications are disabled, all events will still be logged in the Event Log. It is recommended you consult your device’s Event Log and resolve the issue(s).

After 7 days, Event Notifications will automatically be enabled and you will continue to receive notifications about your device. Alternatively, you can manually re-enable Event Notifications by clicking the Enable Notifications link in the Event Notifications Disabled alert.