Notifications

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The Web Portal will notify you about important events that occur on your UPS. This is done through the Notifications page which contains one or more events that are sent to one or more email addresses. 

When you first log in to the Web Portal, the default configuration for notifications is standard email with the email address used to sign up to the Web Portal. You can build additional notifications policies if you want to separate between operational events on your UPS and other types of events and have these notifications sent separately to the same or different members of your team. The notification level is set to minimum by default.

You can also choose to receive event notifications for your UPS through:

1. Microsoft Teams
2. Slack
3. SMS Email

You can also change the default configuration to one of these options. To properly configure these additional message delivery methods, consult the documentation of your team tool or SMS gateway.

To create a custom notification policy

1. Click Notification in the upper right-hand corner.

2. Provide a Notification Policy Name and Description.

3. For UPS Events, select Minimum, Recommended, All or Custom:

 

1. Minimum
   This setting sends email notifications regarding Critical events. This is the default setting upon first login to the web portal. 
   
2. Recommended
   This setting sends email notifications regarding Critical and Warning events. 
   
3. All Events
   This setting sends email notifications regarding Critical, Warning and Informational events. 
4. Custom
   Create customized notifications with the event(s) of your choosing. 
   
   Note: Lifecycle notifications and event log records are required and automatically enabled for each device.

4. Select one of the following Notification Options:  

a. Email

Provide an email address to receive notifications via standard or SMS email. You can edit the list of email addresses that the web portal can send notifications to. If you intend to use an email-to-text service, select SMS Email here.

b. Slack

Add your Slack WebHook URL to receive notifications from SmartConnect for all events on this policy.

c. Microsoft Teams

Add your Teams Webhook URL to receive notifications from SmartConnect for all events on this policy.

5. Select the UPS device(s) to receive event notifications about.

6. Click Save Notification to save your notification policy

NOTES:

• You can create a maximum of 10 notification policies.
• To stop receiving notifications entirely, delete the configured notifications policies from the Notifications page on the Web Portal.