Smart UPS 1500 va, USB problems

[Anonymous user]

I have tried to download "PowerChute Personal Edition v2.1 for Microsoft Windows Vista - ENGLISH OPERATING SYSTEM ONLY" but receive a message that says "The installer is unable to locate a supported APC battery backup connected to your computer. Please check your USB connections and try again."
How can I resolve this please? I have no other way of connecting the computer to the UPS except the USB connection. LED's on the USB tell me the connection is working correctly
This product is only two days old surely this problem is resolvable !
I had the same problem with Power Chute Business edition. The software detected my USB Wireless connection but not the UPS ! Please help.

[Anonymous user]

Bigbear has already said he's already tried the business edition and it did not work. Folks should read the whole message before replying.

[Anonymous user]

I have tried to download "PowerChute Personal Edition v2.1 for Microsoft Windows Vista - ENGLISH OPERATING SYSTEM ONLY" but receive a message that says "The installer is unable to locate a supported APC battery backup connected to your computer. Please check your USB connections and try again."
How can I resolve this please? I have no other way of connecting the computer to the UPS except the USB connection. LED's on the USB tell me the connection is working correctly
This product is only two days old surely this problem is resolvable !
I had the same problem with Power Chute Business edition. The software detected my USB Wireless connection but not the UPS ! Please help.

[Anonymous user]

There is an update patch as well that needs to be applied when using Powechute Business Edition for Vista as well. It can be downloaded from the software/firmware downloads page. If the UPS is not detecting during the install of the agent itself, I would first try a procedure called "braindeading" the UPS. Disconnect all equipment cables to the UPS (communications and power), power the UPS off and unplug the UPS from the wall. While the UPS is unplugged, hold the off button (button with white circle on the front) for 5 - 10 seconds until you hear an audible click. At that point attach all the equipment and usb connection and try the installation again. If the agent doesn't detect this time, try to rule out the server you are installing the software on and the cable used by trying a different USB cable and trying a second machine. If both of these don't work, it's possible the usb port on the UPS may be faulty. Let us know the results of your testing.

[Anonymous user]

I need to make sure that I understand this correctly....

I have a SmartUPS 1500 connected to a to a personal XP-Pro workstation via USB cable. It is not detected as an APC UPS. Instead, it is detected by XP as an "HID Battery" supported by BATTC.sys and HIDBATT.sys.

I understand that APC is supported by the UPS.exe, but although it is started, it does not recognize the APC SmartUPS as one. Additionally, it holds my serial port (COM1) without a serial port connection, thereby disallowing its use by other applications.

So, I noticed above, that you are saying that APC does not support a SmartUPS on a workstation. Instead, you are requiring the use of the Business version. I tried that, and got confounded, even though it detects the APC on the USB port, it will not work on a workstation - the console will not work, per your documentation.

So, please clarify for me, and tell me where to go... 🙂

[Anonymous user · Accepted solution]

OK, I figured it out, after searching for hours on yours and various other sites.

In order to use a USB connection instead of a serial connection, I MUST use the Business version of the software and install the Agent. But, I do not need the Server or Console applications installed to communicate with the Agent. I finally found the way to access it via port 3052.

Wouldn't it be nice if the documentation would say that "somewhere"?

thanks...