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Good Evening,I'm writing in to report a pretty strange observation that one of our customers encountered when using the PM8000 and the on-board web server GUI to view the capture voltage and current waveform. To set the basis of discussion, I am in S…View more
Good Morning to all,My inaugural post for 2016. Starting with a very simple question, what is the duration the Com'X 510 can log for given the following,1) Number of devices logging2) Number of parameters logged per device3) Logging frequency (1 minu…View more
Hi all, Has anyone seen this issue before? When using ION Setup 3.0.17307.01, waveform retrieval worked perfectly fine, However, upgrading to ION Setup 3.0.18019.01, the same cannot be said, Upon hitting retry, ION Setup stops working, The windows ev…View more
Good day to all,We recently got wind of the above problem that the PowerLogic PM5560 / 5561 meters refuses to store the subnet mask and gateway IP despite deliberate attempts to set them in the ethernet port configuration page via the meter's front d…View more
Hi, I have encountered a major snag when updating to the latest ION Setup 3.0.15338.01 from version 3.0.15310.01. The upgrade removed my ION Setup application .exe file and no amount of re-installation helps. Current system running Windows 10 (64 bit…View more
Good Evening,After upgrading the Com'X 510 that I am maintaining, I found the following bug that may trouble end users as they will not be able to trend anything with a negative value in the Historical Trending page or Real Time Trending page. Please…View more
Good Morning,I recently found this strange behavior on the Com'X 510 after adding and deleting some analogue input devices. To put things simply, you have to execute the following steps,1) Go to [Device Settings] -> [Digital and analogue inputs] -> […View more
Hi everyone,We were digging through the user manual for the Com'X 510 and found the following,The documentation states that there is a possibility of using EWS for communications. Is this the same EWS as our PME is deploying between SBO / PME?Is this…View more
Good morning to all,I have recently done some experimentation on the VIP module's ION framework to achieve custom SMS warnings to be sent out to the customer via a GSM module connected.Sending SMS is not a problem and has been successfully implemente…View more
Good Morning to all,After running the Com'X510 for a substantial period of time (>6 months), I decided to take the plunge to start increasing the number of logged parameters of a couple of energy meters as well as the PM8240 integrated onto the Com'X…View more
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2022-08-23 09:50 AM