SmartConnect Subscriptions

The Subscription Overview page on the Web Portal provides details of your SmartConnect plan status and expiry date for your connected Smart-UPS.   NOTE: Beginning 1st June 2024 until the end of the year, specific Advanced plans are subject to an activation promotion. See below for more information.   NOTE: From 1st August 2023, newly registered UPS devices are eligible for a 6-month free trial of the SmartConnect Standard plan. The trial period is the same 6 months for all new registrations independent of model or battery technology. Standard plan benefits will not be included under Extended Warranty contracts for lead-acid devices.     SmartConnect Plans   1.  Basic Monitoring: When your initial free monitoring period expires, your device will revert to a Basic Monitoring plan.  Remote UPS Monitoring Two-factor authentication Downloadable device reports Automated firmware distribution to your UPS with local installation via LCD. On Basic Monitoring, firmware is still distributed to your UPS, however, you must now initiate firmware updates locally from the UPS. You will no longer receive notifications for this device, events will no longer be recorded in the Event Log, and you can no longer perform UPS diagnostic tests. To reactivate full access to the Web Portal, you must buy a Standard plan or upgrade to the new Advanced plan.   2.  Standard Plan: The above capabilities with the addition of: Remote UPS monitoring One-click remote firmware upgrade via the Web Portal Remote self-test and audible alarm diagnostics Teams and Slack notification configuration Automated email notifications Remote adjustment of input voltage sensitivity   3.  Advanced Plan: All of the above capabilities with the addition of: Remote outlet-group-reboot to power cycle or reset equipment Customise outlet group names to track where equipment is plugged in Set Load Shedding for time-on-battery operations   NOTES: Devices that are not on a Standard or Advanced plan can still be monitored on the dashboard view. Standard and Advanced plans allow remote installation for automatically distributed firmware. Without a paid plan, you must initiate firmware upgrades locally from the UPS.   Advanced Plan Promotion   Plans available for promotion: Advanced 1Y Plan for EcoStruxure IT SmartConnect Advanced 3Y Plan for EcoStruxure IT SmartConnect   Promotional offer 1. Two months extra for every paid year When you activate a 1-year license, you will receive 2 additional months of your Advanced plan for free. When you activate a 3-year license you will receive 6 additional months of your Advanced plan for free.     2. Two extra licenses for every 10 with the addition of 2 months extra for every paid year Every increment of 10 licenses of the same plan (1Y Advanced or 3Y Advanced) will be eligible for two additional licenses. When you activate the licenses and assign them to Smart-UPS devices on the Web Portal, each device gets the additional free term applied automatically.    Applying a license Online purchases may be automatically or manually activated depending on how you buy your license. If you receive an activation code, the bonus term is applied when you assign a license to a device.   NOTES: This promotion is available in 2024 and it may end without further separate notice.  Terms apply for RMA devices. Promotional licenses and term cannot be converted to monetary refunds.    

You can buy a Standard or Advanced SmartConnect plan from:  A Reseller Online   Buy from a Reseller   From your preferred reseller, request the number of licenses you need of each part number:    Standard Plan part numbers     ERWPMON1-1Y-DIGI Standard 1Y Plan for EcoStruxure IT SmartConnect     ERWPMON1-3Y-DIGI Standard 3Y Plan for EcoStruxure IT SmartConnect     ERWPMON1-5Y-DIGI Standard 5Y Plan for EcoStruxure IT SmartConnect   Advanced plan part numbers     ERWPLUS1-1Y-DIGI Advanced 1Y Plan for EcoStruxure IT SmartConnect     ERWPLUS1-3Y-DIGI Advanced 3Y Plan for EcoStruxure IT SmartConnect     ERWPLUS1-5Y-DIGI Advanced 5Y Plan for EcoStruxure IT SmartConnect     Provide your reseller with an Installer Email address to receive your activation code for your purchased plan(s). The activation code will unlock the number of license entitlements that you requested from your reseller.   NOTE: Please allow up to two working days from the day you placed the order to receive your activation code.    Log in to your SmartConnect Web Portal to activate the code and assign the plan(s) to your device(s), via the Activate a code section of the Subscription Overview page.   Buy Online   You can buy a plan online for individual or multiple devices via Schneider Electric Exchange by following the steps below:   Single Device:   In the Subscription Overview page of the Web Portal, click the View Options button next to a device. In the Subscriptions page, select a Standard or Advanced plan for your device, and click the Buy button. This will redirect you to Schneider Electric Exchange. In the Create Order page, your chosen plan will be pre-selected. Click Continue to Payment. In the Payment & Billing page, confirm payment by credit card and enter your details. Click Continue. In the Confirmation page, verify that the displayed information is correct, paying particular attention to the Subscription Information. Confirm that you agree to the terms and conditions, and click Confirm Order.   Multiple Devices:   In the Subscription Overview page in the Web Portal, click the Buy Plan button in the Go Shopping section. On the Configure your plan page, select a Plan, Duration and Quantity (max 50). The Total Cost will appear once this is done. Click Next. In the Create Order page, your chosen plan will be pre-selected and it’s quantity. Click Continue to Payment. In the Payment & Billing page, confirm payment by credit card and enter your details. Click Continue. In the Confirmation page, verify that the displayed information is correct, paying particular attention to the Subscription Information. Confirm that you agree to the terms and conditions, and click Confirm Order. Your activation code will be emailed to the email address you provided when purchasing. Your code can then be activated on the Activate a code section of the Subscription Overview page and will unlock the quantity of entitlements that you selected. NOTES: You can manage all your purchases in My Digital Library in Schneider Electric Exchange.  

If you have purchased your subscription through a local reseller, you will receive your activation code via email.   Follow the steps below to activate one or multiple subscriptions in the Web Portal:   In the Subscription Overview page, click the Activate Code button and enter the Activation Code you received via email. In the Your activated plans dialog, verify that the correct plan is displayed. Click Next. In the Assign to device dialog, select one or more devices from the list and click Next to assign your plan to the selected device(s). In the Confirm assigned plan dialog, ensure that your details are correct and click Confirm.  NOTE: Once you have assigned a plan to a device, you cannot change it.   5.  In the Success dialog, you will receive acknowledgment that your plan has successfully been assigned to your chosen device.   NOTES: SmartConnect appends an extension license term to ensure that your new license starts on the expiration of your current one. For example, Standard-to-Standard, or Advanced-to-Advanced. An upgrade license is also offered by SmartConnect if you wish to upgrade from the Standard plan to the Advanced. The Advanced plan will start immediately. You can also assign to a lower license, for example from the Advanced plan to the Standard. The Standard plan starts once the Advanced license has fully expired.

What happens if I don’t buy a Standard plan?   If your device’s free monitoring period has expired and you do not buy a Standard or Advanced plan, your device will move to Basic Monitoring and remain visible on the dashboard. You will no longer be able to perform UPS diagnostic tests, or remotely install UPS firmware via the web portal. Events for this device will no longer be recorded in the Event Log nor will any configured alerts be sent.   NOTE: If your device is on Basic Monitoring, the UPS will continue to support its connected load. However, new events will no longer be logged to the Event Log and you will not receive notifications for configured events. You can log into the web portal at any time to view the health and operating status of your Smart-UPS. It is highly recommended you buy a plan to continue receiving notifications for critical UPS events.    What happens if I don’t buy an Advanced plan?   If you do not buy an Advanced plan for your device, you will not have access to remote outlet group reboot features and you will not be able to configure Load Shedding.   I purchased a plan in Schneider Electric Exchange, why has the web portal not updated yet?   Plan changes may take up to 24 hours to update in the web portal.   What is the difference between purchasing a Standard plan and an Extended Warranty?   If you buy a Standard plan for your device, you will avail of the Web Portal’s features, including receiving alerts, remotely upgrading your UPS firmware, and performing diagnostic tests on your UPS. An Extended Warranty protects against product issues beyond the original factory warranty period. You receive additional benefits including Technical Support for device-related queries, expedited shipping of UPS and parts, and free return shipping for used parts.