Activate your SmartConnect Subscription

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If you have purchased your subscription through a local reseller, you will receive your activation code via email.

Follow the steps below to activate one or multiple subscriptions in the Web Portal:

1. In the Subscription Overview page, click the Activate Code button and enter the Activation Code you received via email.
2. In the Your activated plans dialog, verify that the correct plan is displayed. Click Next.
3. In the Assign to device dialog, select one or more devices from the list and click Next to assign your plan to the selected device(s).
4. In the Confirm assigned plan dialog, ensure that your details are correct and click Confirm. 

   NOTE: Once you have assigned a plan to a device, you cannot change it.
   
   

5. In the Success dialog, you will receive acknowledgment that your plan has successfully been assigned to your chosen device.

When is my subscription applied?

• Early renewal: If your device already has an active subscription, the new term is set forward to start when the current one expires. Renew before your subscription expires to avoid gaps.
  
  
• Expired subscription: If your subscription has already expired, renewing the same plan (e.g. Standard-Standard) starts the new term immediately.
  
  
• Upgrade subscription: If you upgrade from Standard to Advanced, the upgrade takes effect immediately.
  
  
• Downgrade subscription: If you switch from Advanced to Standard, the Standard plan starts after the Advanced plan expires.